Research Specialist Customer Experience - German Speaking; m​/f​/x

We are Tipico, Germany's leading sports betting provider and one of the most dynamic tech companies in the industry,part of Banijay Gaming - a European champion in sports betting and online gaming. We approach every challenge like aChampionship match, with a mission to excite the arena and elevate the bettingexperience for every customer. Our culture is energetic and ambitious—we play as a team to win high, leave an impact, and commit to excellence.

Fueled by our passion for the perfect product, we use the newest tech stack to get better every single day.

At Tipico, we believe in owning our game. Are you ready to step onto the pitch,bring your best self, and become a champion? Then show us your game face – because we’re looking for a
Research Specialist Customer Experience
- German Speaking (m/f/x)to join the team!

As aResearch Specialist Customer Experience
- German Speaking (m/f/x), you will play a key role in uncovering insights that shape our customer experience, product decisions, and business strategies. You will design, execute, and analyze qualitative and quantitative customer experience research to understand customer behaviors, motivations, and pain points, and translate data into clear, actionable recommendations.
Working closely with the Customer Experience, Product, Data, and Marketing teams, you’ll connect research findings with operational and behavioral data to build a holistic view of the customer journey and drive measurable improvements in KPIs.

• Designing and conductingcustomer experience research projects across qualitative and quantitative methodologies — including surveys, usability tests, and interviews.
• Acting as avoice of the customer, ensuring their needs, challenges, and feedback are represented in strategic and operational decisions.
• Analyzingcustomer feedback and operational datato identify key drivers of satisfaction, loyalty, and engagement.
• Integrating research insights with
  
  FullStoryto create a 360° understanding of customer behavior.
• Developing and presentingclear, data-driven reports and dashboardsto stakeholders, highlighting key findings, trends, and actionable recommendations.
• Collaborating with the Product, CX, and Data teamsto prioritize improvements based on customer impact and business outcomes.
• Partnering withthird‑party research agencieswhen needed to ensure high-quality project execution and robust methodologies.
• Building and maintaininganalytical models that link customer sentiment, product usage, and operational performance.

• Research Expertise. Strong command of both qualitative (interviews, focus groups, usability testing) and quantitative (survey design, statistical analysis, segmentation) methods.
• Technical Skills. Proficient with survey and analytics tools (e.g., Qualtrics, Useberry, Full Story, Excel, Power BI, Domo, or SQL).
• Experience.2+ years in customer research, or UX insights — ideally ini Gaming, sports betting, e-commerce, or other digital ઉત્પાદ环境.
• Education.University degree in Marketing Research, Data Analytics, Psychology, Business, or a related field.
• Languages. German is mandatory, along with excellent written and spoken proficiency in English.
• Storytelling.Ability to synthesize complex data intoclear narratives and strategic insights for non-technical stakeholders.
• Collaboration.Strong interpersonal skills, with a proven ability to work cross-functionally and influence decisions.
• Analytical Modelling.Experience linking research findings with operational and behavioral data; comfortable with data visualization, regression, and trend analysis.

• Established International Group.We have a solid foundation on which to grow.
• Personal and Professional Growth.We…