Sales Development Supervisor; sdr

Puesto: Sales Development Supervisor (sdr
At , part of Tendencys Innovations, we develop technology that simplifies logistics and e-commerce for thousands of businesses worldwide. Operating in more than 17 countries, we connect companies with national and international carriers through a unified platform designed to make shipping easier, more efficient, and scalable.

As we continue expanding our commercial organization in Mexico, we are looking for a Sales Development Supervisor (SDR) – Mexico who can develop high-performing sales talent, strengthen outbound prospecting strategies, and consistently drive qualified pipeline generation.

Position Overview The Sales Development Supervisor (SDR) – Mexico is responsible for leading, coaching, and developing a team of SDRs focused on generating new B2 B business opportunities for .This role combines people leadership with hands‐on commercial execution. The Team Lead monitors individual and team performance, improves prospecting strategies, reviews calls and pipelines, develops SDR capabilities, and ensures consistent achievement of KPIs related to outbound activity, qualified meetings, opportunities, and pipeline generation.

The ideal candidate is a commercially driven leader who understands how to build pipeline from scratch and can translate their own sales experience into practical coaching that improves team performance.

Role Responsibilities Lead, coach, and develop a team of Sales Development Representatives.

Establish daily, weekly, and monthly objectives related to outbound activity, qualified meetings, opportunities, and pipeline generation.

Monitor individual and team performance against established nduct regular one‐on‐one sessions, call reviews, pipeline reviews, and coaching sessions.

Develop and implement outbound prospecting strategies across cold calling, email, Linked In, and other channels.

Support SDRs in identifying target accounts and key decision‐ach the team on cold calling, objection handling, qualification, discovery, and value proposition.

Ensure SDRs effectively qualify prospects based on business needs, logistics requirements, shipping volume, and commercial potential.

Review prospecting quality and ensure the team balances activity volume with relevant, personalized outreach.

Identify performance gaps and develop individual improvement plans.

Support SDRs during complex prospect conversations when llaborate with Account Executives to ensure effective handoff and progression of qualified opportunities.

Maintain visibility over the team's pipeline and ensure accurate CRM management.

Analyze conversion rates throughout the prospecting funnel and identify improvement opportunities.

Test new prospecting channels, messaging, sequences, and sales technologies.

Support the onboarding and ramp‐up of new SDRs.Role Requirements Bachelor's degree in Business Administration, International Business, Marketing, Communications, Logistics, or a related field.
3+ years of experience in Sales Development, Business Development, Inside Sales, B2 B Sales, or similar commercial roles.

Previous experience coordinating, mentoring, or leading SDRs or commercial teams.

Strong hands‐on experience in outbound B2 B prospecting and cold calling.

Proven track record of generating qualified meetings and sales pipeline.

Experience working with sales KPIs, conversion rates, activity metrics, and pipeline targets.

Experience using CRM platforms such as Salesforce, Hub Spot, or similar.

Experience with prospecting platforms such as Linked In Sales Navigator, Apollo, or similar tools.

Previous experience in logistics, e-commerce, Saa S, technology, transportation, or B2 B services is highly desirable.

Intermediate to Advanced Excel or Google Sheets.

Intermediate to Advanced English (B2+) is preferred.

Preferred…