Customer Care Specialist

🚀 Want to join a hypergrowth scale‑up?

For over 20 years
, Dili Trust has been digitizing the legal departments of major corporations.

No more contracts scattered across folders, disputes tracked in spreadsheets, or board meetings managed manually!

Thanks to our high‑performing SaaS platform
, everything is now centralized, automated, and secure 🔐.

Already a leader in France, Italy, and Spain
, we are now accelerating our expansion across Europe, North America, the Middle East, and Latin America 🌍.

Our goal?

To become the first Legal Tech Unicorn and transform the global legal market 💡.

Our clients?

More than 3,000 companies in over 50 countries
, including 80% of the CAC 40
!

We benefit from strong market visibility and long‑lasting recognition.

Why Dili Trust is an opportunity you don’t want to miss

A product that makes a real difference

Our SaaS platform perfectly meets market needs and covers all legal department challenges.

As a pioneer in AI and Machine Learning in Legal Tech
, we integrate artificial intelligence to revolutionize lawyers’ daily work 🤖.

Explosive growth in a booming market

Dili Trust has been growing by +40% every year since 2020
!

Legal digitalization is only just beginning. Thousands of companies are looking for a simple, powerful, and secure solution — and we already have it 🚀.

Unlimited potential

Dili Trust follows a fast and agile international expansion strategy, building a strong presence in high‑growth markets to become a global leader in legal solutions
.

• Analyze, qualify, and respond to all functional or technical customer requests
• Ensure precise follow‑up and adapt communication internally and with clients
• Guarantee overall quality in ticket handling through regular checks
• Master the internal tools used for ticket tracking
• Support internal requests related to our solution and its ecosystem
• Develop expertise in product, business, and security
• Understand the technical challenges surrounding the Dili Trust universe
• Contribute to structuring the team and the Customer Success department
• Be involved in the escalation process

• 3 to 5 years of experience in customer support
• Excellent proficiency in English and German (written and spoken)
• Strong interpersonal skills and comfort interacting with clients, including by phone
• A genuine interest in customer satisfaction
• Good listening skills, autonomy, and rigor
• Curiosity to discover new functional areas and openness to new technologies
• Finally, you are ambitious and eager to join a human adventure above all
  !

• Talent Acquisition
• Head of Customer Success DACH
• Chief Customer Officer
• Regional Manager DACH

At Dili Trust,
hypergrowth goes hand in hand with kindness 💙.

Our values unite us and drive us forward:

• ✅
  Trust – Our DNA, ensuring transparency and integrity
• ✅
  Inclusion – Every voice matters, every talent has a place
• ✅
  Hands‑on spirit – Resilience, initiative, and action are our engines
• ✅
  Excellence – We strive for impact, performance, and innovation
• ✅
  Team spirit – Alone we go fast, together we go far