Channel Solutions Engineer EMEA;

Responsibilities

Join Team Viewer as a Presales Solutions Engineer in our EMEA Channel Solutions Engineering team and support our growing Partner & Channel ecosystem across Europe. In this role, you will empower resellers, distributors, and MSPs to successfully position, design, and deliver services powered by Team Viewer ONE.

• Deliver technical enablement for Channel Partners, including presales workshops, specialist trainings, and recurring product updates
• Equip partner technical and sales teams to effectively position and demonstrate Team Viewer ONE
• Create and maintain architecture guides, technical documentation, configuration notes, and integration best practices
• Provide presales support during partner-led customer engagements, including discovery, demos, solution design, and competitive guidance
• Assist with partner-run Proof-of-Value activities, such as environment setup, lightweight troubleshooting, and validation of success criteria
• Participate in joint sales calls, account planning sessions, and deal strategy meetings with Channel Sales Managers
• Support MSPs in developing scalable managed service offerings built on remote connectivity, endpoint management, automation, and DEX
• Guide partners through onboarding, operational readiness milestones, integrations, and go‑live preparation
• Collaborate with Channel Sales, Sales Engineering, and Partner Enablement teams to ensure consistent partner success
• Represent partner technical feedback to Product Management and contribute to roadmap alignment
• Attend partner events, roadshows, and industry trade shows to showcase Team Viewer ONE
• Act as a trusted advisor to partners by translating complex technical capabilities into clear, real-world value
• Maintain a strong understanding of competitive trends in remote connectivity, DEX, and endpoint management

• 4–7+ years of experience in presales engineering, partner engineering, channel SE roles, or similar technical consulting positions
• Experience collaborating with European channel ecosystems such as VARs, MSPs, distributors, and system integrators
• Familiarity with ITSM tools, remote management technologies, automation platforms, and endpoint management solutions
• Strong understanding of solution architecture principles, integrations, and APIs
• Ability to run discovery, deliver demos, build POV configurations, and prepare technical documentation
• Comfort discussing IT security, automation, DEX, remote monitoring, and IT operations workflows
• Excellent communication skills with the ability to simplify complex concepts for partner audiences
• Strong team player who thrives in cross‑functional, distributed environments
• Self‑starter comfortable working remotely with partners across Europe
• Multilingual capabilities (German, English, French, etc.) are a strong advantage

• Contract location in Germany
• High‑impact role supporting Team Viewer’s European partner ecosystem
• Opportunity to influence partner service models, integration patterns, and regional strategy
• Close collaboration with Channel Sales, Product Management, and Sales Engineering teams
• Regular training opportunities and access to professional enablement resources
• Visibility across the EMEA organization with clear development pathways
• Participation in partner events, industry conferences, and channel‑focused initiatives
• A dynamic, international, and highly collaborative work environment