Head of IT Platform & Services

At the forefront of health technology for over 35 years, Munich-based Brainlabdigitizesmedical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries.

Our key to success is our creative,talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious,authenticand useful.

As Head of IT Platform & Services, you will ensure that Brainlab'sIT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide. You will lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance.

As an experienced manager you steer, coordinate and support a group of senior team leads.

Reporting to theleader of theGlobalITDivision, you will be a key member of the D&IT leadership team and a critical enabler of Brainlab'sgrowth.

• Set the strategic direction for a high-performing, customer-centric global Service Desk organization, and hold the team lead accountable for operational excellence
• Define the governance framework for ITSM processes (Incident, Problem, Change, Request) in line with ITIL /fitSMbest practices; support the team lead in embedding these consistently
• Establish SLA/KPI standards and review performance at a strategic level, empowering the team lead to drive continuous improvement in service quality and end-user satisfaction
• Sponsor automation and self-service initiatives, guiding the team in identifying and prioritizing efficiency opportunities

• Maintain strategic oversight of the global network infrastructure (LAN, WAN, Wi-Fi, SD-WAN), holding the team lead accountable for performance, availability, and reliability across all Brainlab locations
• Guide the team lead in major network architecture decisions and vendor management for connectivity services
• Ensure that secure connectivity requirements for clinical and R&D environments are factored into network strategy; collaborate actively with the IT Security team to align on shared standards and controls

• Hold overall accountability for the on-premise and cloud infrastructure landscape (servers, storage, virtualization, cloud platforms); steer strategic direction and empower the team lead to manage day-to-day operations
• Define the cloud strategy and roadmap (e.g., Azure, AWS) in collaboration with the team lead and relevant business stakeholders
• Set standards for backup, disaster recovery, and business continuity; review team-level controls to ensure compliance with those standards
• Guide the team lead on infrastructure lifecycle decisions, capacity planning, and cost optimization targets

• Define and continuously evolve the Workplace strategy for approximately 2,000 users; support the team lead in translating strategy into consistent execution
• Set the framework for deviceand softwarelifecycle management (Windows, macOS, mobile) as well ascollaboration tooling (Microsoft 365);strengthen Fin Ops as a key IT governance discipline
• Champion workplace standardization at the strategic level, ensuring the team addresses the diverse needs of different user groups and geographies
• Act as an advocate for a seamless, secure and productive end-user experience

• While IT Security sits within a dedicated team outside this role's direct line responsibility, all teams under this remit carry shared accountability for security as a cross-cutting discipline
• Ensure that Service Desk, Network, Infrastructure, and Workplace teams actively embed security standards into their processes, in close and ongoing collaboration with the IT Security team
• Contribute to and champion the ISO 27001 compliance program at the leadership level, ensuring…