Teamlead IT Support - Hybrid; m​/f​/d

Permanent employee, Full-time
* Hybrid * Munich (Germany)

Be our next roadsurfer!

We are looking for a Teamlead IT Support to join our teams working on internal IT systems and our consumer-facing software applications. You will be part of our success story in delivering unique travel adventures to customers around the world and supporting our station teams to deliver a great experience every time.

An international work environment awaits you working at roadsurfer if you are a creative problem solver who loves to drive solutions and is looking for a new adventure!

Why roadsurfer?

• TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.

• FLEX WORK & WORKATION: You are flexible in terms of working hours. Our Flex Work Policy enables you to work fully remote from Spain or Germany and work from abroad in Europe for one month per year

• PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy

• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself

• JOB BIKE:Stay fit with our job bike offer

• DISCOUNTS: Use our Corporate Benefits Platform, the Travel Industry Card, and Family & Friends Discounts

• THE PLACE TO BE:Look forward to a beautiful, bright office with everything your heart desires, like table tennis and table football. You can also enjoy our weekly breakfast and lunch specials

The role - your passion

• You inspire and lead a team of IT professionals, fostering a supportive and solutions-driven culture that prioritizes excellent service and collaboration across all departments.

• You plan and develop a high-performing team, covering all relevant IT areas by managing the recruitment process, creating tailored development plans, and implementing comprehensive training programs to ensure ongoing growth and excellence.

• You are passionate about identifying and implementing scalable IT support processes that streamline workflows, resolve technical issues efficiently, and enhance the overall user experience. By automating tasks like provisioning hardware, software, and system access, you ensure smooth onboarding and offboarding processes while maintaining compliance and optimizing team productivity.

• You stay ahead of the latest technology trends, continuously optimizing IT tools, processes, and infrastructure to ensure they align with our fast-paced, innovative business environment. By integrating new technologies and driving innovation, you enhance the efficiency and effectiveness of the IT support function.

• You act as a bridge between technical and non-technical teams, translating complex IT concepts into actionable solutions and ensuring that employees feel empowered and supported.

• You define and track key performance indicators (KPIs) and service level agreements (SLAs), ensuring the team consistently meets performance goals and delivers exceptional support to meet business needs.

What you need to surf the wave with us

• Foundational Leadership Skills: While you may be early in your leadership journey, you have a strong sense of responsibility, enjoy mentoring others, and are eager to grow into a Team Lead role.

• Microsoft 365 and Intune Expertise: You have hands-on experience managing and supporting Microsoft 365 environments, including Exchange, SharePoint, Teams, and other collaboration tools. You are also proficient with Intune as a Mobile Device Management (MDM) solution, effectively managing device compliance, security policies, and application deployments.

• Entra  Azure Knowledge: A solid understanding of IT support best practices, including Entra  (formerly Azure AD) for cloud-based identity and access management, Azure services, networking basics, and endpoint security.

• Software and Hardware Support: You have experience troubleshooting and supporting a wide range of hardware (laptops, desktops, mobile devices, printers) and software applications across multiple operating systems, including Windows, macOS, and Linux. You ensure all tools function smoothly to meet user needs.

• Process-Oriented Problem Solver: You excel at streamlining workflows and documenting procedures for onboarding, offboarding, and day-to-day IT support. Your structured approach ensures consistency and reliability, while your proactive problem-solving skills help identify and address root causes of technical challenges to maintain seamless operations.

• Communication and Collaboration: You can effectively communicate technical concepts to non-technical colleagues, fostering collaboration across diverse teams and departments.

• Eager to Learn and Grow: You are motivated to expand your expertise, stay updated on the latest IT trends, and develop your leadership and technical skills.

• Customer-Centric Approach: You are committed to delivering excellent service, ensuring that every employee has the…