IT Support Specialist

Responsibilities

• Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided
• Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard
• Keep the IT Asset Management system accurate and up to date at all times
• Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations
• Troubleshoot hardware and software issues across PCs, mobile devices, and network devices
• Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team

• 1 to 2 years of work experience in IT support or a related technical role
• Hands‑on experience with JIRA Service Desk for ticket management and request handling
• Working knowledge of Active Directory basic management and Microsoft 365 administration
• Familiarity with Linux command-line operations and experience with Azure AD
• Strong troubleshooting and problem‑solving skills, applied to hardware, software, and network issues
• Business fluent in English