Junior IoT Repair & Support Specialist (m​/f​/d) - 12-Month Contract

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My team is shaping the future of IoT security.

Location:

Munich / Unterschleißheim, DE

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas:
Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for Security Tech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for global connectivity and IoT solutions.

Do you want to actively shape the digital transformation with us?

We are looking for a Junior IoT Repair & Support Specialist to support our Repair & Maintenance Team in repairing, testing, troubleshooting, and supporting our IoT tracking devices and customers. In this role, you will combine hands‑on technical repair activities with customer support responsibilities, helping customers resolve technical issues and ensuring that service requests are handled in accordance with our SLAs.

You will be trained step by step and work closely with colleagues from Repair, Support, Product, Operations, and Customer Success to improve device quality, customer satisfaction, and internal processes.

• Repair, refurbish, and perform functional testing of IoT devices (hardware, software, and firmware)
• Diagnose device failures and conduct initial root-cause analyses
• Validate firmware versions and device configurations based on customer use cases
• Ensure that repaired and refurbished devices meet defined quality standards
• Document repair activities, test results, and technical findings in internal systems
• Process repair and support requests in accordance with defined SLAs
• Support customers with technical inquiries, troubleshooting, device setup, and connectivity issues
• Create customized reports on a regular basis
• Manage support tickets and provide timely updates to customers and internal stakeholders
• Escalate complex technical issues to Product, Engineering, or other specialist teams when required
• Maintain and improve knowledge base articles, troubleshooting guides, and support documentation
• Support warehouse operations, including spare parts management, device logistics, and recycling activities
• Identify recurring technical issues and contribute to product, process, and service improvements
• Collaborate closely with Repair, Support, Product, Customer Success, and Operations teams to improve customer satisfaction and device reliability
• Ensure compliance with data protection, security, and quality requirements

• Completed technical training, such as mechatronics technician, electronics technician, IT systems technician, or a comparable qualification
• Strong communication skills with the ability to explain technical topics in a clear and customer-friendly manner
• A structured, reliable, and solution-oriented working style with a passion for troubleshooting
• Initial experience with IoT devices, embedded systems, or connected hardware gained through internships, vocational training, private projects, or professional experience
• Initial experience in technical customer support, helpdesk, service desk, or customer-facing technical roles is an advantage
• Strong interest in troubleshooting technical issues and helping customers resolve problems
• Experience with ticketing and collaboration tools such as Jira, Zendesk, Freshdesk, or Confluence
• Basic knowledge of repair and testing methods, or a strong…