Business Process Principal Consultant - Customer Industry Solutions; CIS); f​/m​/d); Garching bei München; Munich), DE

Business Process Principal Consultant - Customer Industry Solutions (CIS) (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

• Lead customer innovation engagements: Run discovery workshops and FDE-style boot camps with business and IT stakeholders to surface, qualify, and prioritize Industry AI opportunities capable of fundamentally transforming how customers operate and grow.
• Define high-value Industry AI use cases: Translate business challenges into implementable AI solutions — applying AI tools in the definition process itself to sharpen requirements, agent architecture, KPIs, and quantified value metrics.
• Own the end-to-end lifecycle: Drive use cases from discovery to deployment — defining requirements, building prototypes and acceptance criteria, partnering with engineering throughout, and validating business outcomes.
• Deliver value rapidly: Apply a fast, iterative model that puts measurable customer value in production within weeks, not quarters.
• Build the Industry AI portfolio: Turn customer learnings into industry-specific AI assets and accelerators — with documented financial and operational value, reusable across SAP globally.

What You Bring

• Deep industry expertise: 6+ years in Manufacturing, Energy & Natural Resources, Consumer Products, or Professional Industries — with operational-level knowledge of where processes break and where transformation creates real value.
• AI use case expertise: Hands-on experience defining Agentic AI solutions with a clear focus on data readiness, process fit, and measurable outcomes.
• Product Management or consulting excellence: Proven track record in product definition and delivery, or in leading business transformation initiatives — translating complex challenges into structured programs that deliver at the senior stakeholder level.
• Customer engagement and emotional intelligence: Demonstrated ability to lead executive workshops, FDE-style discovery sessions, and co-innovation engagements — navigating complex organizational dynamics with emotional intelligence and building trust at every level.
• Strategic thinking and complex problem solving: Ability to cut through ambiguity, identify the highest-impact AI opportunities, and chart a clear path from complex business challenge to executable solution.
• Business acumen and value orientation: Ability to translate AI opportunities into quantified business cases — with realistic KPIs, ROI timelines, and a clear understanding of how value is created and measured in the businesses you serve.
• SAP platform knowledge: Strong working knowledge of SAP S/4
  
  HANA, SAP Business AI Platform, SAP Joule, Signavio, LeanIX, and clean-core, cloud-first architecture principles.
• Communication and influencing skills: Clear, concise English — written and verbal — able to produce sharp requirements documentation, lead executive-level discussions, and influence diverse stakeholders toward a shared direction. German proficiency is an advantage.

Where You Belong

You will join SAP's Customer Industry Solutions (CIS) team — a global group of industry experts at the intersection of deep domain knowledge and cutting-edge AI engineering. The role demands both rare domain depth and the ability to influence engineering teams, product managers, and customer executives. Guiding others…