IT Service Demand Manager; m​/f​/d) at Allianz SE

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Allianz Re IT and Enterprise Architecture within H4 Allianz SE Solo Operations, IT and organization Allianz Re's Retained IT function of Allianz Reinsurance. We ensure that technology investments, architecture, service delivery, and IT governance support Allianz Re's business objectives while operational delivery is primarily provided by Allianz Technology. We act as the key interface between business stakeholders, service providers, and Group functions, ensuring that IT services are secure, compliant, cost-effective, and aligned with Allianz standards and regulatory requirements.

As an IT Service Demand Manager, you will shape and govern the technology demand for Allianz Re's business applications and IT services. You will act as the central point of coordination between business owners, Allianz Technology, and internal governance functions, ensuring business requirements are translated into effective technology solutions and delivered according to agreed service levels. You will oversee service performance, manage provider relationships, support budgeting and financial planning, and drive continuous improvement across your service portfolio.

This role is ideal for professionals looking to move beyond pure delivery roles and work at the intersection of business demand management, technology governance, enterprise architecture, AI enablement, and IT risk oversight. You will gain exposure to Allianz Re's global business, emerging technologies, and senior stakeholders.

• Review the Service Agreements and the fulfillment for the Service Agreements based on monitoring information requested from the Service Provider
• Conduct reviews on business applications with respect to IT policies, internal /Allianz Group standards and where applicable enterprise architecture governance models. Follow up and apply in cases where necessary, report results to IT management
• Manage change initiatives and complex projects as necessary acting as link between business owner and Allianz Technology
• Ensure definition and communication of delivery scope for Core Services (well defined functional and non-functional requirements) and priority in alignment with the business owner
• Shape and manage business demand related to AI use cases, automation initiatives, and process improvements
• Promote the adoption of AI and automation solutions while balancing business value, risk, and compliance considerations
• Ensure quality of service provider's deliverables
• Contribute to IT cost planning and controlling with in depth knowledge about own services and quantity structures
• Foster reliable relationships with relevant stakeholders and interfaces

• Bachelor'…