Customer Support Engineer

Airbus Secure Land Communications GmbH is a leading provider of mission-critical communication solutions dedicated to enhancing public safety, transportation, industrial operations, utilities, and defense sectors. As a subsidiary of Airbus, the company specializes in delivering advanced hybrid communication systems that combine the latest technologies to ensure reliable, secure, and efficient communication channels for critical operations. With a focus on innovation and customer-centric solutions, Airbus Secure Land Communications GmbH strives to support organizations that require uncompromising communication integrity and availability, thereby contributing to societal safety and operational excellence.

Airbus Secure Land Communications GmbH is a leading provider of mission-critical communication solutions dedicated to enhancing public safety, transportation, industrial operations, utilities, and defense sectors. As a subsidiary of Airbus, the company specializes in delivering advanced hybrid communication systems that combine the latest technologies to ensure reliable, secure, and efficient communication channels for critical operations. With a focus on innovation and customer-centric solutions, Airbus Secure Land Communications GmbH strives to support organizations that require uncompromising communication integrity and availability, thereby contributing to societal safety and operational excellence.

We are seeking a dedicated and technically skilled Customer Support Engineer (m/w/d) to join our team at Airbus Secure Land Communications GmbH. This role is pivotal in supporting our "IT Operations & Customer Service" department, ensuring the seamless operation and maintenance of our critical communication infrastructure. Based either in Sulzbach (Taunus) or Berlin, you will be responsible for handling complex technical inquiries, managing system installations, and ensuring the stability and performance of our high-availability digital radio networks used by over a million users across Germany.

Your expertise will contribute directly to the modernization and security of public safety communication systems, which are vital for emergency services, law enforcement, and disaster response agencies. This position offers an exciting opportunity to work at the forefront of telecommunications technology, including preparing systems for future advancements toward LTE and 5G technologies, thereby supporting the continuous evolution of Germany’s critical communication infrastructure.

• The ideal candidate will possess a relevant educational background, such as an apprenticeship or degree (TH/FH) in IT, telecommunications, mobile communications, or a related field.
• You should have solid knowledge of IP networking and experience working with Linux operating systems.
• Experience with mobile communication technologies, virtualization, and software deployment is highly desirable.
• Familiarity with government and security organization environments (BOS) is a plus.
• You must demonstrate strong analytical skills with the ability to systematically troubleshoot complex issues.
• Excellent teamwork and communication skills, along with fluency in both German and English, are essential for success in this role.
• Additionally, candidates should be prepared to undergo a security clearance process, which is a prerequisite for employment in this position.

• As a Customer Support Engineer, your core responsibilities will include addressing and resolving technical inquiries and complex system issues within the second-level support framework of our Agent environment.
• You will oversee the installation and professional commissioning of new communication systems, ensuring that deployments meet quality standards and operational requirements.
• Managing problem resolution through effective problem management processes will be crucial, along with implementing targeted change and configuration management to maintain system stability.
• Regularly performing system upgrades and continuous maintenance of the deployed Agent systems will be part of your routine to ensure optimal performance and security.
• You will collaborate closely with customers, project teams, and internal departments such as system engineering to deliver solutions that meet high standards of quality and reliability.
• Your proactive approach will help in maintaining the high availability and integrity of our highly redundant digital radio…