German Speaking Customer Success Manager - Tracking & MarTech Expert; Hybrid

Location: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Position Type: Full-time

Compensation: €55,000 – €65,000 Gross Annual Salary + Performance Bonus

Languages

Required:

German (Native/C2) & English (Business Fluent/C1)

We are Europe's leading AI-driven SaaS platform operating at the intersection of Mar Tech and multi-channel performance attribution. Our proprietary solution enables fast-growing e-commerce brands and lead-generation businesses to capture end-to-end customer journeys accurately, gain clear data visibility, and navigate complex privacy landscapes with 100% GDPR compliance.

We are seeking a (Senior) Customer Success Manager who specializes in Tracking, Analytics, or Mar Tech SaaS
.

This is a strategic, client-facing consulting role rather than a reactive technical support position. You will combine a solid understanding of modern tracking architecture (such as server-side tracking, Conversion APIs, and tagging setups) with account management expertise. By acting as a trusted technical and strategic advisor, you will guide marketing leads and executives on how robust data collection directly fuels accurate attribution, smarter budget allocation, and higher marketing ROI.

• Dedicated Strategic Account Management: Serve as the primary, high-touch account lead for an assigned portfolio of e-commerce and lead-generation clients. Take full ownership of client health, satisfaction, and strategic roadmap development.
• Data Translation & Client Advisory: Bridge the gap between complex technical setups and high-level marketing decisions. Educate clients on how first-party data collection, server-side tracking, and Conversion APIs (CAPIs) improve attribution accuracy, translating technical data health into actionable ad-budget recommendations.
• Onboarding & Fast Value Realization: Onboard new clients into the platform, guiding their teams toward early wins. Ensure marketing stakeholders fully grasp how to interpret multi-touch attribution metrics to steer their paid channels effectively.
• Account Expansion & Churn Prevention: Maintain proactive communication to drive adoption of advanced platform features, identify strategic upsell/cross-sell opportunities, and mitigate retention risks well before renewal windows.
• AI & CS Process Innovation: Harness modern AI software (e.g., ChatGPT, Claude) to evaluate account engagement trends, streamline client communication routines, and continuously optimize internal Customer Success workflows.

• Professional
  
  Experience:
  
  Minimum 2+ years of client-facing experience within a tracking agency, tracking software vendor, Mar Tech SaaS company, or analytics consultancy.
• Technical Tracking & Analytics Depth: Strong foundational knowledge of digital tracking infrastructure, including tracking pixels, Conversion APIs (Meta CAPI, Google CAPI), client-side vs. server-side tracking mechanisms, browser cookie limitations, and consent management platforms (CMPs).
• E-Commerce & Tagging Ecosystems: Hands-on familiarity with core e-commerce platforms (Shopify, Woo Commerce, Shopware) as well as standard web analytics and tag management systems (Google Analytics 4, Google Tag Manager).
• Communication & Commercial Acumen: Outstanding advisory, presentation, and relationship-building skills. Comfortable leading structured, phone-first and video consultations with marketing directors and digital leads.
• Language Skills &
  
  Location:
  
  Native-level command of German (C2) paired with business-fluent English (C1). Must reside in or be willing to relocate to the Munich area (Hybrid model: 3 days in-office / 2 days remote).
• Tools & Productivity: Active experience leveraging AI tools (ChatGPT,…