Logistics Quality Manager - Europe

XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.

Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.

XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market.

There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.

Coordinate, lead and continuously improve XPeng vehicle logistics quality related activities across Europe. Responsible for ensuring consistent quality standards across finished vehicle transportation, handling, terminals, compounds, workshops and logistics service providers, while driving supplier performance, operational excellence and customer satisfaction.

• Lead vehicle logistics quality activities across multiple European markets and logistics service provider partners
• Develop, implement, maintain and continuously improve vehicle logistics quality standards, procedures and KPIs
• Monitor quality performance, vehicle damages, claims, delivery issues and customer complaints – lead root-cause analysis, investigations, preventive and corrective actions
• Conduct quality audits of carriers, terminals, compounds – drive supplier assessments, quality performance reviews, escalation management
• Ensure compliance with XPeng quality standards across the vehicle supply chain – identify recurring quality issues and implement sustainable process improvements
• Prepare logistics quality performance reports and present key findings to improve vehicle logistics efficiency both for compound operations and transportation services
• Work closely with vehicle logistics planning and operations functions to ensure timely and cost-effective deliveries with maximizing service quality level
• Collaborate with internal teams (procurement, manufacturing, aftersales etc.) and country organizations to secure sufficient logistics quality support for XPeng OTD process.

• EDUCATION: University/College degree, with specialization on Business Studies / Logistics / Supply Chain / Engineering-Quality management and/or equivalent experience
• PROFESSIONAL
  
  EXPERIENCE:
  
  Several years of relevant experience in the field of supply chain, logistics quality - automotive / finished vehicle logistics experience strongly preferred
• LANGUAGE
  
  SKILLS:
  
  Fluent English oral, written. Additional language (Mandarin, German, etc.) is a plus
• COMPUTER LITERACY:Excellent command of Ms Applications;
  Open to learn other IT applications used in the daily business
• COMPETENCIES NEEDED:
• Good understanding in automotive / vehicle logistics quality…