Director Customer Leadership​/Professional Services

The Opportunity

Adobe Customer Solutions (ACS) is Adobe’s services and delivery organisation, partnering with customers to implement,optimise, andrealisevalue from Adobe solutions. ACS combines strategic advisory, technical expertise, and ongoing delivery to accelerate customer success and drive long‑term business impact. The Director,Customer Delivery is responsible for managing Professional Services (PS) delivery for a designated region in EMEA (Western, UKI, or Central). This roleis part of the regionalACS Delivery LT andensuresbusiness growth is achievedthroughstrategic leadership,operational excellence, customer satisfaction,and delivery governance.

Acting as the regional focal point, the Director,Customer Delivery drives revenue andmarginperformance, resource planning, and fosters a strong community culture among consultants. The role combines delivery oversight, executive customer engagement, and team leadership to accelerate customer success and Adobe’s business objectives.

Success in this role means driving strong regional performance by translating strategy into disciplined delivery execution that achieves revenue and margin targets whilemaintaininghigh customer satisfaction. You build and lead a high-performing team, ensuring effective resource planning, delivery governance, and executive customer engagement that accelerates customer outcomes. Through clear accountability, operational excellence, and a strong community culture, you enable sustainable business growth and position the region as a trusted partner in advancing Adobe’sand ACS’sgrowth and impact.

• Direct PS Delivery for a region in EMEA (Western, UKI, or Central), guaranteeing smooth fulfillment of all engagements and consistent standard sand consistent delivery ofstrong results
  
  QoQ.Collaboratewithpractice leads to uncover skill capacity gaps and potential growth areas.
• Manageateam of Engagement Managers and Project Manager sin offering outstanding customerexperiencesthroughout our portfolio.
• Build and lead an inclusive and high performing team, through clear expectationsettingand accountability metrics. Provide consistent coaching, candidfeedbackand growth opportunities.
• Provide dotted-line leadership to ourconsultantforce,fosteringa regional community and ensuring services are delivered exceptionally.
• Advocate for sufficient resources in the country or sub-region to meet demand. Ensure appropriate location, language, and cultural alignment. Support efficient resourcing across EMEA.
• Serve as the main executive liaison for customer sand internal Adobe stakeholders in the region, supporting important deals and projects and ensuring alignment with Adobe’s strategic goals.
• Be the focal point for customer executive alignment, including participation in governance forums such as Steering Committees and Executive Sponsor meetings.
• Drive consistent governance and operational rigor across all projects and work streams.

• Accountable for regional revenue and project margin, backlog burn, and resource mix optimization.
• Monitor regional performance metrics,identify areas of improvement, and implement corrective actions to achieve business targets.
• Partner with Sales and Resource Management teams to forecast demand and accelerate project starts.
• Work closely with practice leads to guarantee alignment withdeliveryexcellence standards and offer consistent feedback.

• Develop andmaintainexecutive-level relationships with strategic customers, acting asa trusted advisor and point of contact for blocking issues.
• Lead the team toidentifyand build new services opportunities,facilitate contract extensions, and drive renewals based on a deep understanding of customer objectives.
• Communicate insights and recommendations to internal and customer senior leaders, influencing strategic decisions and encouraging long-term partnerships.

• Function as the regional community leader, delivering dotted-line oversight for consultants in the region.
• Bring people together virtually and in person to strengthen team spirit and build a high-performing regional team culture.
• Promote collaboration,…