Team Lead, Event Production

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

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In this capacity, the ideal candidate would represent the FIRST brand as an embedded team member for one of our Solutions accounts at a well-known technology company and serve as Team Lead. This position is ideal for someone with strong technical production experience in the event industry who can assume a management role within an organization. This role will lead the technical production elements for high-profile events and directly manage team members on the account to ensure high-quality event delivery.

You’ll liaise with FIRST teams and our client on a daily basis.

For events, the goal is to provide a seamless technology experience for all attendees, press, and partners, and to create a more efficient and reliable technical environment for event staff and vendors.

• Lead on all aspects of on-site service delivery, which includes developing processes, maintaining client relationships, and driving innovations and efficiencies
• Generate detailed reporting to provide insight into the health of studios, space utilization, finances, staffing, and client satisfaction
• Partner with Production leadership to ensure SOP’s are executed to the desired standards, and that all risk is identified in a timely manner
• Manage FIRST team members, which could include specialists, technicians, and freelancers at this facility
• Partner with Production Leadership to ensure all technically complex and high-profile events are executed flawlessly
• Coordinate with stakeholders across teams and service lines to ensure the seamless execution of events
• Coordinate with the Experiential AV and Multimedia team to ensure the flawless delivery of content on experiential displays (NYC only)
• Provide technical, operational and production support to a number of on-site meeting spaces
• Work closely with clients to establish A/V and staging layouts as well as budgets for events
• Staff, administer and maintain the event calendar for FIRST team members
• Oversee the workload of the team, ensuring a day-to-day understanding of capacity/pressure points, and assisting/offering guidance on the team’s events where required
• Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports
• Liaise with the Regional Lead & other Team Leads to schedule and execute monthly meetings with the FIRST team on the
• Encourage and motivate the team to be knowledgeable of best practices and services, and to be proactive with ideas and creative solutions for the account
• Partner with FIRST People & Culture on all company initiatives, recruiting, and employee relations matters
• Oversee the onboarding and training/offboarding process for all employees on the account
• Liaise between FIRST internal departments, Site Leads, clients, and the implanted FIRST team
• Manage client expectations on production issues
• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
• Advise on best options and set up for venues
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST’s technical production offering to clients by collecting feedback, identifying trends and implementing changes
• Ensure the team adheres to standard operating procedures and compliance processes
• Actively discuss…