Head of PS Division Incident Management (f​/m​/d

At TÜV SÜD Group, we are passionate about technology. Innovations shape our lives in many different ways, and at TÜV SÜD Group, we are highly committed to playing an active role in this progress. We test, we certify, we inspect, and we advise. We challenge ourselves every day to help ensure the safety of people and society. We live technology. We strive for professional excellence.

We make an impact. We take the future into our own hands. We are TÜV SÜD Group.

The PS Division Incident Management Department plays a critical role in our business by ensuring that operational disruptions are identified, managed, and resolved swiftly and effectively, safeguarding service continuity in a highly regulated environment. It is a key differentiator,
demonstrating our ability to meet stringent compliance requirements while maintaining trust with clients and regulators. Beyond reactive response, it enables proactive issue identification and mitigation, strengthening our “license to operate” by reducing risk exposure and
ensuring accountability. Furthermore, robust incident management minimizes the likelihood and impact of service failures, helping protect the organization from financial losses, reputational damage, and potential damage claims.

• Work with the current Head of PS Incident Management to lead &
  develop of a central team to:
  o manage serious incidents/ complaints/ claims in regard to PS
  business globally
  o to protect the TÜV SÜD brand in regard to the use of
  certification marks under PS division
  o coordinate global quality assurance activities such as
  comparison tests for high-risk products as preventive action
  to avoid future incidents
• To take over the position of Head of PS Division Incident
  Management by Mid-2027 and ensure a proper handover of
  leadership

• Develop and coordinate strategies to defend PS Division against
  unjustified damage claims and reduce legitimate claims to the
  extent of the fault
• Coordination of the investigation of serious incidents/ complaints/
  deviations or claims (processes and technical issues) with
  complaint managers located in the operations worldwide according
  to the global PS Division Incident Management Procedure
• Risk assessment and risk reporting to the management
• Manage activities and coordination with external legal counsel as
  corporate legal department at TÜV SÜD
• Support PS certification bodies and coordination of communication
  with accreditation bodies and supervisory authorities (e.g. in case
  of hearing letters and withdrawal of licenses proceedings)
• Coordinate with PS Quality Management to provide input on
  improvements based on analysis of incidents/ complaints/
  deviations or claims
• Support of operational departments in high-risk projects

• Implementation and maintenance of EU border seizure procedures
  according to EU Regulation 608/2013 für TÜV SÜD Product
  Service trademarks
• Trade fair inspections in cooperation with customs/criminal
  investigators and TÜV Markenverbund e.V.
• Provide anti-counterfeiting training in relation to TÜV SÜD and TÜV
  SÜD Product Service marks
• Prosecution of trademark infringements and forgery of certificates,
  test reports or licenses in cooperation with certification bodies
• Manage cease-and-desist letters to enforce claims regarding
  misuse of TÜV SÜD brand/ marks in relation to Product Service
  issues

• Identify high risk products within the testing and certification scope
  in the field of Product Service which could cause future incidents/
  complaints/ deviations or claims
• Coordinate global quality assurance activities such as elected
  comparison tests for high-risk products detected by the risk radar
  system
• Analyse the results in close cooperation with technical experts and
  Quality Management to determine preventive actions.

• Technical or legal degree
• Strong comprehension skills – especially in technical matters
• Solid legal knowledge - especially in contract law, trademark law,
  procedural law, and the German Product Safety Act…