Senior Manager, Subscription Management - SER

• Proven experience managing complex recurring revenue businesses.

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

We are seeking an experienced commercial leader to lead the Southern Europe Region (SER) Subscription Management team. This role is responsible for driving subscription renewal performance, ARR retention, churn mitigation, forecasting accuracy, commercial lifecycle management, and strategic business programs across both direct and channel business.

The successful candidate will lead a regional team of Subscription Managers while partnering closely with Sales, Customer Success, Channel organizations, Operations, Legal, Finance, and Product Management. The role combines people leadership, commercial strategy, operational excellence, and transformation leadership to maximize customer retention and recurring revenue growth.

A core expectation is the ability to convert strategy into adopted change. The candidate must demonstrate, with concrete examples, how they align stakeholders with competing priorities, create clarity on the business case for change, secure commitment, remove resistance, and drive adoption through disciplined execution, communication, and measurable follow-through.

Equally critical is a hands-on coaching orientation. The candidate must prove that they can set explicit performance expectations, observe real work, give timely and direct feedback, coach renewal strategy and stakeholder engagement, build individual development plans, and follow through until behavior and business outcomes improve.

The position plays a critical role in leading key business motions including renewal governance, contract optimization and modernization, forecast management, partner enablement, and cross-functional transformation programs.

• Own renewal performance, customer retention, ARR preservation, churn mitigation, forecast accuracy, and commercial lifecycle execution for SER across direct and channel business.
• Lead and develop a high-performing regional Subscription Management team with clear priorities, strong accountability, transparency, customer focus, continuous learning, and a One Team mindset.
• Drive strategic initiatives and commercial transformation programs by building the stakeholder map, aligning Sales, Customer Success, Channel, Finance, Legal, Operations, and Product around the business case, anticipating friction, and creating a practical adoption plan.
• Establish a clear operating rhythm for cross-functional alignment, escalation, decision-making, communication, and adoption tracking, ensuring that agreed changes move from discussion to executed behavior.
• Provide leadership and guidance on complex renewals, customer negotiations, commercial escalations, contract modernization, and partner-led business opportunities.
• Coach Subscription Managers through specific behaviors: qualification of renewal risks, executive-level account planning, commercial negotiation preparation, stakeholder mapping, forecast hygiene, customer value articulation, and post-renewal learning reviews.
• Set measurable expectations, inspect work through forecast reviews and deal coaching, provide direct feedback, document development actions, and hold team members…