ServiceNow Engineer (f​/m​/d) - App Engine & AI-Enabled Automation

As a Service Now Engineer (f/m/d) for App Engine & AI-Enabled Automation, you will design and develop workflow automation solutions on the Service Now platform, focusing on App Engine capabilities and AI-enabled use cases to support operational efficiency.

This role is embedded within an operations-focused squad, delivering scalable and maintainable automation solutions using Service Now Flow Designer, App Engine, and Integration Hub. You will work closely with business analysts and operational stakeholders to translate requirements into robust technical implementations.

A key aspect of this role is to enable sustainable low-code development, supporting business users and citizen developers through reusable components, templates, and defined guardrails, while ensuring solutions remain compliant, secure, and aligned with enterprise standards.

This position will be based in Munich, Frankfurt, or Hong Kong.

• Design and develop workflow automation solutions using Service Now App Engine and Flow Designer
• Maintain a strong understanding of the Service Now Core Platform, including data model, security model, workflows, integrations, and platform architecture
• Configure and customize Service Now applications aligned with business and operational requirements
• Build reusable components (flows, modules, templates) to support scalable and maintainable solutions
• Ensure solutions are optimized for usability, performance, and long‑term sustainability

• Implement AI-enabled capabilities within Service Now workflows (e.g., intelligent routing, automation recommendations, workflow enhancements)
• Work with platform capabilities to enhance automation efficiency and decision‑making
• Ensure responsible and compliant usage of AI within enterprise workflows

• Design and implement integrations between Service Now and upstream/downstream systems using:
  • REST / SOAP APIs
  • Webhooks and event‑based integrations
  • Integration Hub spokes and custom actions
• Maintain and optimize existing integrations for reliability and performance
• Implement monitoring, logging, and error handling for integration processes

• Guide business users and citizen developers on best practices and usage of Service Now capabilities
• Review and improve solutions to ensure alignment with platform standards and avoid technical debt
• Promote sustainable and scalable development practices within the squad

• Collaborate with business analysts, product owners, and stakeholders to define and deliver automation solutions
• Participate in Agile ceremonies (sprint planning, backlog refinement, reviews)
• Troubleshoot and resolve workflow, integration, and platform‑related issues
• Contribute to continuous improvement of development practices and delivery efficiency

• Ensure all solutions comply with:
  • Platform governance standards
  • Security and secure development policies
  • Regulatory and audit requirements
• Produce and maintain technical documentation:
  • Solution designs
  • Architecture diagrams
  • Runbooks and operational guides
• Support auditability, data integrity, and operational resilience of solutions

• 3–5 years of hands‑on experience in Service Now development, particularly in App Engine and workflow automation
• Proven experience delivering end‑to‑end Service Now solutions in enterprise environments
• Experience working in operations or business‑facing squads is desirable
• Exposure to low code / citizen development environments is a plus
• Experience in regulated industries (e.g., financial services, insurance) preferred
• Familiarity with Agile delivery models
• Strong experience with:
  • Service Now App Engine and Flow Designer
  • Integration Hub (custom actions and spokes)
  • Service Now scripting (JavaScript, Business Rules, Script Includes)
• Solid understanding of:
  • Workflow automation design patterns
  • API‑based integrations (REST/SOAP)
  • Error handling, logging, and monitoring practices
  • Ability to design reusable and scalable Service Now solutions
  • Understanding of enterprise IT landscape, identity, and security concepts
• Certifications…