ServiceNow Engineer (f​/m​/d) - App Engine & AI-Enabled Automation

Role Overview

As a Service Now Engineer, you will design and develop workflow automation solutions on the Service Now platform, focusing on App Engine capabilities and AI-enabled use cases to support operational efficiency. This role is embedded within an operations-focused squad, delivering scalable and maintainable automation solutions using Service Now Flow Designer, App Engine, and Integration Hub. You will work closely with business analysts and operational stakeholders to translate requirements into robust technical implementations.

Design and develop workflow automation solutions using Service Now App Engine and Flow Designer. Maintain a strong understanding of the Service Now Core Platform, including data model, security model, workflows, integrations, and platform architecture. Configure and customize Service Now applications aligned with business and operational requirements.

A key aspect of this role is to enable sustainable low-code development, supporting business users and citizen developers through reusable components, templates, and defined guardrails, while ensuring solutions remain compliant, secure, and aligned with enterprise standards.

• 3–5 years of hands‑on experience in Service Now development, particularly in App Engine and workflow automation
• Proven experience delivering end‑to‑end Service Now solutions in enterprise environments
• Experience working in operations or business‑facing squads is desirable
• Exposure to low code / citizen development environments is a plus
• Experience in regulated industries (e.g., financial services, insurance) preferred
• Familiarity with Agile delivery models
• Strong experience with Service Now App Engine and Flow Designer, Integration Hub (custom actions and spokes), Service Now scripting (JavaScript, Business Rules, Script Includes)
• Solid understanding of workflow automation design patterns, API-based integrations (REST/SOAP), error handling, logging, and monitoring practices
• Ability to design reusable and scalable Service Now solutions
• Understanding of enterprise IT landscape, identity, and security concepts
• Certifications (Recommended):
  Service Now Certified System Administrator (CSA), Service Now Certified Application Developer (CAD), Integration Hub / Flow Designer Micro-Certifications

• Flexible work arrangements
• Company pension/savings plans
• Company share purchasing plan
• Mental health and wellbeing programs
• Career opportunities within the entire Allianz Group
• Comprehensive learning and development offerings
• Volunteering time