Senior Event Manager

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models:
Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Senior Event Manager will consistently deliver exceptional service to our clients through excellent operational and logistical facilities management. This position will be responsible for managing, supporting, and/or coordinating various events in the client’s meeting spaces. The role requires strong operational understanding and practical experience in event logistics and venue management. Along with other FIRST team members, the Senior Event Manager will represent the FIRST Solutions brand on-site within a well-known tech company.

In this role, you’ll work with internal teams to coordinate the logistics for the event space.

• Provides consultative ‘one stop shop’ planning support for Event Hosts to ensure exemplary event experience
• Discovery of Event Host objectives and requirements for live and digital events.
• Oversees organization of logistics, decor, entertainment, catering and all other event needs
• Ability to recommend event enhancements to achieve desired event objectives
• Review of all meeting spaces to ensure proper space assignment
• Informs Space & Service Coordinator of space need changes and cancellations to digital and on-site events
• Update group information in internal systems in a timely manner
• Periodically checks event spaces and setups to ensure event services are appropriately delivered
• Provide onsite support during the event execution, coordinating event support needs with the Event Service Specialist
• Create, manage and distribute event details using the approved internal template to all stakeholders and service lines involved in the event
• Conduct debriefs post-event with Event Host and communicate comments/compliments/issues to service teams
• Work closely with all departments to develop and be responsible for event requirements and deliverables, including but not limited to communications, calendars, registration needs, feedback surveys, and wrap-up reports
• Coordinate with facilities, arranging and overseeing all event details, such as audio and visual, decor, catering, security, entertainment, premiums/swag, and transportation
• Create in depth event based on strategy while pushing the boundaries of creativity and innovation
• Manage multiple programs/events across various industry verticals with creativity, innovation, and strategy, delivering world-class creative execution
• Conduct site visits
• Manages high-profile and complex events, often acting as the lead on global events involving multi-region support
• Act as a mentor to other team members, conducting group meetings as needed
• Train new employees and schedule their training and shadowing. Be the point person for new employees for their training weeks

• 5–7+ years’ event management experience
• Strong meeting coordination experience for meetings/conferences ranging from 50 to 300+ people
• Experience working with high-profile stakeholders and event agencies
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Ability to understand the meeting/event objective and mission, business, and audience in order to align with the overall vision and strategy of the needs of the Event Host and the event
• Excellent organizational, time management and prioritization skills
• Ability to execute tasks independently and efficiently
• Creative problem solver, resourceful, team player
• Adaptability to situations and…