Customer Success Expert; m​/f​/d) European AI Factory HammerHAI

Description:

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Customer Success Expert (m/f/d)
for the European AI Factory HammerHAI

• Build and maintain strong relationships with key stakeholders and decision-makers, as well as new and existing clients, closely working with a team of support staff starting from onboarding to ensure customers achieve their desired outcomes using service offers of the European AI Factory (AIF) HammerHAI
• Document the user journeys of the AIFs customers and utilise CRM tools to track customer interactions and pipeline progress
• (Co-)organise and contribute to events (e.g. conferences, workshops, and hackathons) for existing customers and outreach events to win new customers from AIF's target customer groups
• Introduce services and technologies available through HammerHAI to customers and potential clients
• Conduct regular business reviews to assess customer health satisfaction, proactively identifying new opportunities to expand the interaction with customers and co-develop business development strategies
• Collaborate with other roles in the AI Factory to convey customer needs and create targeted campaigns that enhance customer engagement and brand loyalty
• Optimize the value customers derive from HammerHAI's service offers and to help customers optimising their service utilisation
• Manage the full end-to-end user interaction and engagement cycle, from prospecting to closing, and supporting technical discussions with customers and presentations

Required/Minimum Qualifications

• Master of Business Administration (MBA), or a similar degree (e.g in management, marketing or communications) with 2 years of work experience or a Bachelor in these disciplines with multiple years (>4) of work experience, in roles which cover a significant fraction of the job profile described above

Other Requirements

• Ambition to further shape the AIF’s structures as part of a highly motivated team
• Knowledge and experience in working with and organising customer relationship management (CRM), including proficiency in CRM platforms for managing customer data and sales pipelines
• Excellent English and German communication skills — both verbal and written — to effectively convey value propositions and excellent collaboration skills to work effectively with both, internal teams and international customers
• Willingness to keep up with current developments and to learn about development of new technologies in the field of AI
• Ability to develop and execute strategic account plans to maximize customer lifetime value
• Ability to quickly learn and effectively communicate the value of HammerHAI service solutions

Additional or Preferred Qualifications

• Experience in working at or with start-ups and/or small and medium enterprises (SMEs), together with strong negotiation abilities with a focus on building lasting client relationships
• Proven experience in business development, B2B sales, and account management
• Expertise in marketing strategies related to customer engagement and retention
• Knowledge of technology sales, including technical sales processes and solutions
• Analytical skills to interpret data for strategic decision-making
• Experience in warm calling techniques to generate new leads and nurture existing accounts
• Experience contributing to customer onboarding processes
• Executing and contributing to process playbooks
• Demonstrated experience in driving revenue growth through upselling, cross-selling, and renewals
• Proficiency in analyzing customer data and providing data-driven recommendations

Working time

full time (40 hrs) / part-time possible

flexible working model with electronic time recording

Contract duration

End of Q1/2028, further employment is intended

Remuneration

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