Founding Operations – Customer Success Manager

• Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
• Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
• Identify client needs and translate them into actionable product feedback for the founding team
• Develop and refine scalable processes for client communication, reporting, and success tracking
• Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
• Support upsell and expansion conversations by demonstrating product value and understanding client goals

• 0-2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
• Full professional fluency in both German and English
• A proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being built
• Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously
• Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling) (Nice to have)
• Experience translating client feedback into concrete product improvement requests (Nice to have)
• Background at a consulting firm, growth-stage startup, or tech company in a client-facing role (Nice to have)

Demonstrates expertise in client onboarding and relationship management within a B2B SaaS environment, with strong communication skills and a proactive approach to client success. Proficient in both German and English, capable of translating client needs into actionable product feedback.

• Client Onboarding
• B2B SaaS Experience
• Fluency in German and English
• Strong Communication Skills
• Client Relationship Management

• Proactive Mindset
• Organizational Skills

• Customer Success
• Operations
• Startup Environment
• Client Feedback
• Consulting Firm Experience

• AI-Focused SaaS Products
• Content-Engine SaaS Products