Shop - Merchant Operations Manager - Germany; Munich

Tik Tok Shop
- Merchant Operations Manager
- Germany (Munich)

Location:

Employment Type:

Regular

Job Code:

A238126

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• Own the onboarding, adoption and long-term success of Tik Tok Shipping for strategic merchants in Germany.
• Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
• Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate Tik Tok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
• Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the Tik Tok Shipping product and operational processes.
• Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
• Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

• 3+ years of experience in Merchant Operations, Seller Management, E-commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent proficiency in German
• Fluent proficiency in Chinese to work with Chinese speaking merchants

• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-commerce platforms is highly preferred.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

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