Senior) Enterprise Customer Success Manager; m​/f​/d

Do you excel at working with customers, and are you excited by the growth journey we’ve successfully started with large enterprise brands such as Fitness First and David Lloyd? Do you enjoy being part of an international, fast-paced environment, and is the fitness industry your passion? Then join EGYM!

As an (Senior)
Enterprise Customer Success Manager (m/f/d) based in Munich, you will be part of our growing Global Enterprise Team and play a key role in ensuring that our largest customers in international markets
are not only delighted, but also able to leverage the full potential of EGYM’s solutions.

Your daily workout

• Product Integration: You will form a close partnership with the Enterprise Account Managers and local distributors, together you will coordinate the integration of our products and concepts for our enterprise customers Internationally.

• Revenue Responsibility
  :
  You drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base

• Onboarding: You will jointly manage the onboarding process for EGYM’s software and hardware solutions together with our Order Management team, ensuring an excellent experience for both our customers and EGYM

• Adoption Optimization: You will prevent churn and optimize the usage of all EGYM solutions at the customer level

• Customer Satisfaction: You ensure maximum customer satisfaction with our products

• Goal Setting: You define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals

• Training & Presentations: You prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations

• Collaboration with the Product Team: You contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally

Your fitness level

• Qualifications: You hold a completed degree in business administration, sports management, or a related field

• Professional
  
  Experience:
  
  You have at least three years of experience in the fitness or technology industry and have worked in regular contact with customers

• Presentation
  
  Skills:
  
  You are able to present complex information in a clear and simple way to clients and stakeholders at the highest management level

• Motivation: You are ready to take the next step in your career and represent a product that is helping to positively transform the fitness market

• Communication
  
  Skills:
  
  You possess excellent verbal and written communication skills and are able to convey ideas clearly and effectively. English is a must, Swedish, Norwegian, Italian, Arabic, Dutch are a plus

Your training goal for the first 6 months

• Customer Success: You have proactively acquired the necessary expertise (with support from colleagues) and are ready to independently manage your customers

• Product expertise
  :
  You gained experience in confidently demonstrating our EGYM ecosystem to clients and answer product- and service-related questions.

• Presentations: You have introduced yourself to your customer base and independently conduct initial presentations and talks to achieve your targets

• Tool Proficiency: You are able to organize your workday efficiently and purposefully, and know how to leverage all relevant tools effectively for both yourself and your customers

• Analysis & Recommendations: You independently evaluate customer performance with EGYM solutions and derive concrete, actionable recommendations for your clients

The equipment we provide (visit us on glassdoor):

• Flexibility: Benefit from high flexibility, including flexible work hours,…