Deal Desk Manager; m​/f​/d

We are looking for a Deal Desk Manager (m/f/d) to build and scale the Deal Desk function within our Revenue Operations team. You will work at the intersection of Sales, Revenue Operations, Finance, Legal, Customer Operations and Systems, owning how commercial deals are structured, reviewed, approved and handed over. Your goal is to enable faster, more scalable commercial execution while maintaining pricing discipline, data quality and appropriate governance.

• Assess existing deal processes, commercial structures and approval flows to identify gaps, risks and improvement opportunities
• Design and continuously improve the Deal Desk operating model across intake, review, approval and handover
• Establish pricing and discount guardrails, approval matrices and exception processes
• Build scalable playbooks, templates and guidelines for standard and non-standard deals
• Define KPIs and reporting around deal volume, cycle time, discounting, exceptions and bottlenecks

• Act as the central point of contact for complex and non-standard New Business, Renewal and Expansion deals
• Review pricing, discounts, contract terms, billing arrangements, term lengths and commercial exceptions
• Advise Sales and Sales Leadership on deal structures while balancing customer needs, revenue objectives and company policies
• Ensure deals are correctly structured, documented and approved before signature
• Identify risks and downstream implications early and coordinate escalations across relevant stakeholders

• Improve quote-to-order and quote-to-cash processes from a Deal Desk perspective
• Partner with Revenue Operations and the CRM lead to improve Salesforce, quoting, contracting and approval workflows
• Strengthen handovers into Customer Operations, Finance, Billing and Customer Success
• Identify opportunities for automation, standardization and AI-supported workflows
• Turn recurring deal patterns and exceptions into recommendations for pricing, packaging, processes and systems

• Train Sales and customer-facing teams on Deal Desk processes, policies and best practices
• Build self-service guidance so standard deals can move efficiently without unnecessary intervention
• Establish clear escalation paths and service levels
• Create transparency around deal requirements and approvals to improve velocity and predictability
• Partner closely with Sales, Finance, Legal, Product Operations and Customer Success

• Bring structure to existing commercial processes without creating unnecessary bureaucracy
• Work hands-on with individual deals to resolve issues and support transactions through completion
• Distinguish between standard deals, justified exceptions and cases requiring escalation
• Help position Deal Desk as an enabler of a scalable revenue engine

• 5+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Commercial Operations or a comparable role in B2B SaaS or technology
• Experience with complex B2B SaaS commercial structures across New Business, Renewals and Expansions
• Proven experience building, redesigning or scaling operational processes, ideally in Deal Desk or commercial governance
• Strong understanding of SaaS pricing, discounting, contract structures, recurring revenue models and quote-to-cash

• Strong hands-on Salesforce experience
• Experience with CPQ, quoting, contract lifecycle management or billing tools is a strong plus
• Strong analytical skills and the ability to turn deal data into actionable improvements
• Ability to design scalable workflows, approval structures, guardrails and documentation
• Interest in automation and AI to make processes more scalable and self-service

• Structured, pragmatic and detail-oriented, with the ability to balance commercial speed, customer needs and governance
• Proactive and hands-on, with the motivation to build structure where not everything is defined
• Comfortable moving between strategic process design and individual deal execution
• Strong judgment around standards, exceptions and escalation
• Continuous-improvement mindset focused on reducing friction and increasing scalability

• Excellent stakeholder management skills across Sales, Finance, Legal, Customer Success, Customer Operations and senior leadership
• Ability to advise commercial teams…