Program Manager; w​/m​/d

Type: Full-time
Location: Berlin-based Hybrid
Start: Jan 15 2025

About Start Steps

Start Steps helps people in Germany upskill for tech roles and land jobs through industry-aligned training and employer partnerships.

Role summary

Start Steps is seeking to hire a full-time program manager for a role in Berlin (hybrid or remote) to manage our Talent Accelerator programs. This role will be responsible for running a set of our Talent Accelerator programs day to day, making sure every cohort starts smoothly, stays on track, and feels well supported. The role will keep trainers, students and stakeholders aligned, spot problems early, solve them quickly and improve how we run the programs each time we start a new cohort.

We want to empower all of our Program Managers to feel a sense of ownership and pride in the success of our programs.

Manage a set of instructor-led, online programs for career changers in Germany.

• Oversee the development and implementation of the course curricula and learning content.
• Recruit, contract and onboard program trainers. Manage trainers throughout the programs with regular check‑ins.
• Lead operations in advance of the program kick‑offs with admission processes including student onboarding and contract signing.
• Manage operations during the programs including program administration, reporting and ad‑hoc problem solving.
• Support students during the program with regular check‑ins.
• Communicate with key stakeholders include Agents of the Agentur fur Arbeit and Jobcenter.
• Collaborate with other teams and stakeholders to align the program with the needs of the students during and after the programs.
• Maintain program compliance with AZAV‑certification.

• Ensure an excellent student learning experience through supervision, communication, and organisation of trainers and students.

Requirements

• 2-3 years of experience in the education sector (ideally ASAV‑certified provider) with a track record of success in program management and implementation.
• Strong entrepreneurial skills, with the ability to take a program from concept to launch and growth.
• Strong sense of ownership of processes with an interest to improve our ways of working.
• Exceptional organisational skills with a reliable, precise, and structured approach to work, and an affinity for digital processes.
• Strong communication and interpersonal skills, with the ability to establish productive working relationships with a wide range of stakeholders.
• Excellent written and verbal communication skills in English and German, minimum C1 in both languages.

Nice to haves

• Ownership mindset to identify opportunities to improve the success of our programs and strategically plan for the future.
• Strong relationship management with our key partners, maintaining excellent relationships that are aligned for mutual success.

• Competitive salary.
• Opportunities for professional growth and skill development through support and mentorship.
• Be a part of a mission‑driven organisation making a real impact on the world through education, including promoting diversity in the tech industry and teaching digital skills in developing countries.
• Join a fast‑moving and innovative company with autonomy and freedom to make decisions and lead initiatives.
• A dog‑friendly office in the heart of Berlin, as well as flexible remote work options.
• An inclusive team culture that values diversity and promotes a sense of belonging.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.

We look forward to receiving your application.