Customer Service Rep

Customer Service Rep - German Speaking Banking Ops

Location: Berlin, Germany Contract Type: Contract

• Secure a 12-month contract with a hybrid working model in Berlin.
• Join a global technology consultancy in the financial services sector.
• Specialise in complex back-office banking operations for the German market.
• Use your fluent German skills in a professional banking environment.

Our client, a global technology services company, is looking for a Customer Service Representative to join their Banking Operations team in Berlin. This is an excellent opportunity to apply your back-office banking experience and German language skills within a structured and professional environment, supporting a major financial institution.

In this role, you will be a key part of the back-office operations team. You will manage essential banking processes, ensuring accuracy and compliance. Your work will directly contribute to providing a seamless and reliable service for customers by handling complex inquiries and transactions efficiently through written communication channels.

• Manage customer accounts and data with high accuracy.
• Process payment transactions, bookings, and other back-office tasks.
• Resolve complex customer inquiries via email and ticketing systems.
• Collaborate with internal teams, including Fraud and KYC departments.
• Ensure all activities comply with German banking regulations.
• Deliver a fair, consistent, and transparent customer experience.

• 1-3 years of experience in a customer support or back-office role.
• Experience with in a financial institution in the German market.
• A completed banking apprenticeship or a comparable qualification.
• Fluent written and spoken German is essential for this role.
• Excellent written communication and problem-solving skills.
• A strong understanding of relevant regulatory requirements.

• A 12-month contract providing stability and experience.
• A hybrid working model with a mix of office and home-based work.
• All necessary work equipment, including a laptop and headset, is provided.
• A structured shift pattern, rotating every three weeks.

You will join a supportive team environment, focused on collaboration and delivering high-quality service within a professional setting.

To apply for this role please submit your CV using the form below or email syed / rahul.sabharwal