User Researcher

full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.

• Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes
• Design and conduct qualitative and quantitative research tailored to product goals and user flows
• Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle
• Lead and manage end-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples
• Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user‑centred product culture
• Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks
• Act as a strategic partner for Product and Design, not only as a research executor

• At least 3 years of professional experience in user research, ideally in B2B, tech‑driven, or complex product environments, with a track record of delivering high‑impact research; experience in the mobility or EV charging sector is a plus
• Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions
• Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns
• Ability to synthesize complex data into clear, evidence‑based recommendations and communicate findings to diverse stakeholders
• Collaborative, proactive, and hands‑on leader with exceptional communication, storytelling, and problem‑solving skills, thriving in fast‑paced, Agile environments
• Fluent in English and German;
  French or Italian is a plus

• Flexible working hours:
  The optimal compatibility of family, leisure and career is a matter of course for us.
• Shopping Card:
  The Ticket Plus City Card is topped up with €50 per month for all employees.
• Mobile working:
  Whether working from home or on site in a team, flexibility is very important to us.

Please submit your application documents in English
, including your salary expectations and earliest possible start date
.