User Researcher

## User Researcher (all genders)
Bewerbenremote type:
Partieller Telearbeitlocations:
Deutschland - Kleinostheimtime type:
Vollzeitposted on:
Vor 28 Tagen ausgeschriebenjob requisition :
JR018897
** Vibe with us - more than 700 colleagues across Europe are looking forward to meet you!
** We are one of the leading mobility service providers in Europe and enable our customers in over 40 countries to refuel, charge their e-vehicles, process tolls and use other innovative & digital solutions for fleet management. UTA Edenred was founded in 1963 and is now part of Edenred SE. In short:
We simplify mobility.
** User Researcher (all genders)
** full-time position in our Division Digital Factory in Kleinostheim near Frankfurt as soon as possible.
** Your tasks:
*** Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes
* Design and conduct qualitative and quantitative research tailored to product goals and user flows
* Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle
* Lead and manage en-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples
* Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture
* Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks
* Act as a strategic partner for Product and Design, not only as a research executor
*
* Your profile:

*** At least 3 years of professional experience in user research, ideally in B2B, tech-driven, or complex product environments, with a track record of delivering high-impact research; experience in the mobility or EV charging sector is a plus
* Expertise in designing and conducting qualitative and quantitative studies and translating insights into actionable product and business decisions
* Strong skills in participant recruitment, research operations, and user research tools to drive scalable, efficient research campaigns
* Ability to synthesize complex data into clear, eviden-ce-based recommendations and communicate findings to diverse stakeholders
* Collaborative, proactive, and hands-on leader with exceptional communication, storytelling, and problem-solving skills, thriving in fast-paced, Agile environments
* Availability for quarterly international travel for PI Planning workshops
* Fluent in English and German with French or Italian as a plus
** What do we offer?
*** Flexible working hours:
The optimal compatibility of family, leisure and career is a matter of course for us.
* Shopping Card:
The Ticket Plus City Card is topped up with €50 per month for all employees.
* Mobile working:
Whether working from home or on site in a team, flexibility is very important to us.

Please submit your application documents in
** English**, including your
** salary expectations
** and
** earliest possible start date**.Your contact person:
** Mira Kuhn** / Expert Talent Acquisition    
** Apply now and Vibe with us !*
*