Patient Scheduling Specialist; Fully Remote

• Monitors incoming call volume and assigns staff to scheduling duties.
• Coordinates and schedules appointments for patients across imaging, lab, clinic, infusion, and procedures.
• Supports front desk operations and is an escalation point for complex scheduling.

• Schedules and reschedules patient visits using extensive knowledge of appointment types, providers, and specialties.
• Verifies physician orders and manages appointment request work queues with attention to detail.
• Trains new employees and provides feedback to management on trainee progress.

• High school diploma or GED required with 2+ years of healthcare or contact center experience.
• Proven ability to schedule complex care regimens and proficiency in Epic EMR.
• Strong customer service and problem-resolution skills, with basic computer proficiency.

The University of Kansas Health System is a premier academic medical center in Kansas City, specializing in complex care and diagnosis. It is a large organization driven by collaboration among physicians, nurses, and researchers to provide life-changing treatments.