Patient Access Representative

Job Title

Remote Patient Access Representative

Remote (Headquarters: 4900 20th Avenue, Valley, AL 36854)

Full-Time / 100% Remote

$18.50 – $24.00 per hour

Access Medical Clinic is a premier healthcare provider dedicated to delivering compassionate, high-quality care to our local communities in Alabama and beyond. We specialize in primary care, urgent care, and family wellness. As we expand our digital footprint, we are seeking a dedicated Remote Patient Access Representative to manage the critical first steps of the patient journey from a secure, remote environment.

This is a 100% remote position reporting to our Valley, Alabama headquarters. As a Remote Patient Access Representative, you are the digital face of our clinic. You will be responsible for high-volume virtual patient intake, insurance verification, and complex scheduling. This role requires a professional who is self-motivated, tech-savvy, and deeply committed to patient privacy and HIPAA standards.

• Virtual Patient Intake
  :
  Facilitate the remote check-in process, ensuring all patient demographics and insurance details are accurately captured in our Electronic Health Record (EHR) system.
• Telehealth Scheduling
  :
  Manage incoming calls and digital requests to schedule both in-person and telehealth appointments for our providers.
• Secure Data Management
  :
  Handle sensitive medical records and patient information with the highest level of discretion, strictly adhering to HIPAA regulations.
• Insurance & Billing Coordination
  :
  Perform real-time insurance eligibility checks and assist patients in understanding their coverage or sliding-fee options virtually.
• Communication Hub
  :
  Serve as a remote liaison between patients and clinical staff, routing urgent messages and prescription requests to the appropriate team members in Valley.

• Experience
  : 1–3 years in a medical office, patient access, or healthcare call-center environment.
• Remote Readiness
  :
  Must have a dedicated, private home office space and high-speed internet (min. 25 Mbps) to ensure secure, HIPAA-compliant video and voice calls.
• Technical Skills
  :
  Proficiency with EHR platforms and Microsoft Office Suite. Previous experience with remote collaboration tools (Slack/Zoom) is a plus.
• Soft Skills
  :
  Exceptional empathy and a calm, professional phone presence.
• Authorized to work in the U.S. and able to work shifts aligned with Central Time Zone business hours.

• Work Arrangement
  : 100% Remote.
• Compensation
  : $18.50 – $24.00 per hour.
• Training
  :
  Virtual onboarding and ongoing HIPAA-compliance training provided.
• Growth
  :
  Part of a growing network of clinics with room for career advancement into medical billing or administration.

Access Medical Clinic is an Equal Opportunity Employer. We are committed to a diverse and inclusive work environment for all employees.