Property Management Specialist

• Own the complete collections SOP and escalation process, from initial 10-day follow-ups to legal referrals.
• Investigate tenant accounts, ledgers, and lease contracts before outreach to ensure billing accuracy.
• Conduct professional follow-up calls and send formal notices/demand letters to overdue US tenants.
• Maintain the Aging Masterfile and deliver month-end delinquency reports to leadership.
• Serve as the main internal liaison for outside property managers, vendors, and utility companies.
• Triage tenant maintenance requests, source competitive bids, and approve vendor invoices.
• Track and process execution of SNDAs and Estoppel Certificates.
• Perform annual CAM/OPEX reconciliations and handle move-out security deposit decisions.
• Assist leadership with budgeting, variance analysis, and monthly loan statement tracking.

Requirements

• 3+ years of experience in US Commercial Real Estate, Property Management, or Property Accounting.
• Proven Collections / AR background with direct experience conducting phone-heavy collection calls in the US market.
• Hands-on proficiency with App Folio, Yardi, or similar property management platforms.
• Strong Excel/Spreadsheet skills, including building trackers, data cleanup, Pivot Tables, and VLOOKUPs.
• Fluent spoken and written English with an assertive, confident, and professional tone.
• Dedicated home office with stable high-speed internet and backup power/connectivity.

Core Competencies

Demonstrates expertise in collections processes, property management, and tenant account investigations, with strong analytical skills in budgeting and financial reporting. Proficient in using property management software and Excel for data management and reporting.

Highest-signal resume keywords

• Collections Management
• Property Management Experience
• App Folio Proficiency
• Excel Skills
• Fluent English Communication

ATS Optimization Keywords

Hard Skills

• Collections Management
• Accounts Receivable
• Tenant Account Investigation
• Budgeting
• Variance Analysis
• CAM/OPEX Reconciliation
• Data Cleanup
• Pivot Tables
• VLOOKUP
• Formal Notice Preparation

Soft Skills

• Professional Communication
• Assertiveness
• Confidence

Industry Keywords

• US Commercial Real Estate
• Property Management
• Property Accounting
• Delinquency Reporting
• Vendor Management

Tools & Technologies

• App Folio
• Yardi
• Excel