Specialist CRM Salesforce; m​/f​/d

• Prioritize and handle incoming Salesforce-related tickets and user requests
• Identify recurring issues, develop initial solution proposals and coordinate next steps with the CRM team (CRM Manager and Salesforce Developer)
• Create and maintain knowledge articles, quick guides, and short training videos
• Conduct and document user trainings, system adjustments, as well as the onboarding of new users or new features
• Collect and analyze user feedback (e.g., through surveys) and derive initial recommendations for improvements
• Manage users and perform basic system configurations (e.g., roles, permission sets, list views)
• Support testing after Salesforce releases or when introducing new functionalities
• Perform regular data quality checks (duplicates, required fields, segmentation)
• Collaborate with Sales, Marketing, Service, IT, and external implementation partners to understand requirements and translate them into CRM solutions
• As you grow in the role, you will take ownership of improvement initiatives and actively contribute to the roadmap of our expanding Salesforce platform
• Create and maintain standard reports and dashboards

• Understanding of CRM processes in Sales, Marketing or Service
• Strong Excel skills (e.g. pivot tables, basic formulas) and strong analytical thinking
• Very good English skills, both written and spoken
• Excellent communication and coordination skills with stakeholders, including the ability to prioritize requirements and translate them into actionable steps
• Structured, independent working style and enjoyment of collaborating with internal and external teams
• 1–2 years of hands-on experience with Salesforce (agency or admin experience is a plus)
• Confident handling of core Salesforce features (user management, objects, fields, layouts, list views, reports, dashboards)
• Initial experience with simple Salesforce Flows is desirable (e.g. basic record-triggered flows)
• Experience with Salesforce data import/export tools is a plus (Data Import Wizard or Data Loader)
• High willingness to learn and develop; ideally aiming to grow toward the role of CRM Salesforce Manager (Commercial) (e.g. Admin certification)
• Occasional willingness to travel (e.g. for workshops or team meetings)

• Attractive salary:
  Competitive renumeration package in line with industry standards
• Pension scheme:
  Contribution to the company pension scheme
• Professional development:
  Opportunities for continuous training and professional development through courses, training programs and (language) courses
• Work-Life balance:
  Options for flexible working hours and remote work to support your work-life balance
• Intensive onboarding process including a "Welcome Day"
• Modern and global corporate culture:
  Flat hierarchies, promotion of innovative ideas and respectful collaboration in intercultural teams
• Benefits and discounts:
  Access to various employee discounts and special offers as well as the option to lease a job bike
• Health:
  Access to the "myEAP" advice page (personal support program for family, health, work and career)

Interested in joining our team? Then apply online via our RKW application portal indicating your notice period and salary expectations.

Do you have questions? Feel free to contact us anytime at  - we look forward to hearing from you!