Head of UX Product Design; f​/m​/d

At Trusted Shops
, we believe in a digital world where trust is the foundation of every online transaction. With over 30,000 online retailers and millions of consumers placing their confidence in our solutions, we are on a mission to build Europe’s Community of Trust
.

Headquarted in Cologne, Germany, more than 700 Trustees work across Europe every day to shape a digital world where shoppers and stores can connect with confidence.

For us great products always come with great UX. Therefore, we are looking for you: an experienced and passionate Head of UX Product Design (m/f/d) to join us in raising the user experience and visual appeal of our entire B2C and B2B product portfolio to the next level.

• You start your day and set up your mobile workspace – or get comfortable at a desk in the office.
• You then meet with the Group Product Managers to discuss the strategic direction of a new feature area, bringing in data and research-driven UX perspectives.
• In the weekly meeting with your UX Team, you discuss current and strategic topics.
• Time for focus? Over the next couple of hours, you can fully concentrate on your tasks, whether it's shaping a research project or planning staffing for a new product.
• Lunch break! If you’re not preparing something at home, you might meet with team members and colleagues to explore nearby restaurants.
• In the afternoon, you meet with the leadership team, present your UX strategy, and align on company-wide priorities.
• Still in the office? How about a free cold drink on the rooftop terrace before heading home?
• Or maybe today is your monthly ‚Self Education Day‘? In that case, there are no meetings – just your own program designed to help you learn and grow.

You are responsible for our UX strategy and process, establishing a UX research environment, and ensuring:

• Leading, coaching, and developing an interdisciplinary UX Team (Product Design, Content Design, Localisation).
• Promoting a user-centred culture across the entire company through workshops, research reviews, insight sharing, and mentoring.

• Developing a long‑term UX vision for the entire Trusted Shops product ecosystem.
• Ensuring a consistent and evidence‑based user experience across all platforms.

• Building, scaling, and evolving a holistic UX research framework.
• Coordinating the entire research roadmap across all product areas – including discovery processes, regular testing cycles, exploratory studies, and continuous research programs.
• Translating complex insights into clear, strategic recommendations for leadership, product teams, and cross‑functional stakeholders.

• In collaboration with a Product Analyst: defining and maintaining relevant UX and research KPIs (e.g., usability KPIs, NPS, etc.).
• Building a structured System of Insights that reveals recurring patterns and supports long‑term decision‑making.

• Close partnership with Product Management and Engineering to jointly prioritise challenges, hypotheses, and research needs.

• Further development and governance of our Design System, informed by research insights.
• Ensuring accessibility, usability, and visual consistency across all products.

• Several years of experience in a Senior UX role, ideally with leadership responsibilities.
• Expertise in Product Design, UX Strategy, User Research, and Design Ops.
• Deep understanding of digital products, platforms, and complex B2B/B2C ecosystems.
• Strong leadership, coaching, and stakeholder management skills.
• Experience working in cross‑functional product teams and within agile organisational structures.
• High analytical competence and experience with both quantitative and qualitative insights.
• Clear, structured communication style with the ability to explain complex UX topics in an accessible way.
• Passion for driving and embedding a company‑wide UX culture.
• You are fluent in German and English.

• Hybrid work:
  Combine flexible remote work with team time in the office.
• Workation:
  Temporarily work from a…