Customer Success Manager; m​/f​/d

We are looking for a Customer Success Manager to join our growing team.

This role can also be performed remotely. You do not necessarily have to be based in Frankfurt.

In this role you will work closely with our customers and act as a competent and trustworthy customer consultant. The goal is to ensure the successful deployment and sustainable development of the Marini Integration Platform at the customer’s site.

responsibilities

• Build and maintain strategic relationships with enterprise customers to promote up-selling and cross-selling within the organisation.
• Develop and implement programmes to increase licence usage within the active group and promote cross-selling opportunities in other groups.
• You will act as the primary escalation point for customer issues and ensure a quick and sustainable resolution.
• Communicate technical product know-how and business value of our products to customers.

Requirements

• University degree in the field of business administration or a related subject
• At least 5 years of experience in consulting, customer success
• management and technical account management
• Previous experience as a CSM in the area of SaaS/iPaaS would be an advantage
• Understanding of business processes in the area of marketing and sales
• Excellent interpersonal and communication skills
• Strong problem solving and analytical thinking skills
• Passion for technology and understanding of related business opportunities

• Attractive Compensation and Bonus: We offer above-average salaries, regardless of gender or age, as well as performance-based bonuses. Excellent performance and commitment are valued and fairly rewarded here.
• Personal Development and Training: You are at the center of what we do. We actively support your growth through knowledge building, experimentation, and learning within the team. You have the opportunity to participate in projects with new methods and technologies that interest you and share your knowledge with the team.
• Top-Notch Equipment: You will receive the latest hardware and a fully equipped software environment. Whether in the office or working from home, we ensure you always have the best tools available to work efficiently and productively.
• Team Culture: We value a collaborative work environment. Open doors, short communication paths, and respectful, supportive interactions are a given for us. Your ideas are always welcome, and we look forward to implementing them together.
• Innovative Culture: Our culture is characterized by creativity and a passion for driving future topics forward. We value collaborative relationships with customers, partners, and within the team. Our solutions are created through methodical work and the space for new ideas.
• Equality: Equality is a given here. We offer flexible working models that adapt to your life situation. What matters to us is passion, brilliant thinking, and outstanding performance, regardless of gender, background, or other factors.
• Growing Market: The iPaaS market is growing at an impressive 38% annually (Gartner) – and we are right in the middle of it. Our platform focuses on powerful solutions for integrated data management, forming the heart of digital transformation.

Are you ready to take the next step and work in a motivated team? Then apply now! Send your application or any questions to jobstems.

We see data as the key to success in the field of Customer Intelligence. Our platform not only integrates data but centralizes it in our Data Cloud, optimizes its quality, and orchestrates it intelligently. Customers like Henkel, BOSCH, and Heise, as well as partners such as Dun & Bradstreet and the London Stock Exchange Group, trust our expertise – become part of this success story.

• Over 300 customers, including international corporations and SMEs
• Around 4,000 users worldwide rely on our platform
• More than 600 integrations, including with SAP, Salesforce, Microsoft, and Hub Spot
• Efficient synchronization of millions of customer data records
• Internationally active, with a focus on Europe and the USA