IT Support Engineer

We’re currently recruiting Japanese speaking IT Support Engineers in Germany.

• IT Support Engineer in permanent employment with a Japanese IT service provider
• 1 st / 2 nd / 3 rd line support for a Japanese business customer in Frankfurt (approx. 60 employees)
• Regular onsite support (currently planned: 2 times a week)
• Administration and maintenance of our customer’s complete IT environment including network and server
• Regular system checks and maintenance (onsite and remote)
• Setting up and delivering new devices (PCs, servers, mobile devices, network and security devices, etc.)
• Remote support and onsite support for multiple other customers
• Coordination and implementation of projects, roll-outs, etc.
• Ensure fast response times and high quality in the support/help desk
• Create and update documentation
• Reporting internally and externally
• Instructing and coordinating other technicians
• Work either in the home office or on site at the customer’s premises

• Very good technical expertise and experience, especially in the areas of Windows clients and servers in the business environment
• Very good expertise and experience in the areas of network and more generally in the field of office IT
• At least 3 years of professional experience in IT Support / Helpdesk
• Ideally work experience with an IT service provider
• Experience with IT and ideally also with Enterprise IT
• Very reliable and well organised
• Flexibility in relation to new tasks
• Very good, serious and safe appearance in the business environment
• Very good communication skills and organisational talent
• Good English (approx. 50% of communication in English)