Remote DevOps Engineer

You will work remotely in a hybrid team model (Local Hong Kong coordination + remote execution), contributing to daily ops, incident resolution, upgrades, testing, and 24x7 rotation (with on‑call premiums).

• Daily System Support & Multi-Cloud Monitoring
• Perform daily health checks (post‑6pm HKT scripts for non‑business hours) across on‑prem VMware and cloud environments. Evaluate/optimise monitoring triggers, alerts, and scripts (vSphere alarms, Horizon dashboards, Azure Monitor, AWS Cloud Watch, Alibaba Cloud Monitor).
• Triage alerts: initial diagnosis, escalation, and resolution support.
• Incident & Problem Management
• Handle incidents (S1/S2 priority) with impact analysis and root‑cause resolution within SLAs. Participate in on‑call rotation (24x7; premium for standby, nights, holidays).
• Document and improve processes for different scenarios.
• Upgrades, Patching & Multi-Cloud Operations
• Assess and apply patches/updates for VMware stack + cloud services (Azure VMs, AWS EC2, Alibaba ECS or servers). Execute after‑hours upgrades/standby (snapshots, rollbacks, verification). Support hybrid setups if needed (e.g., Azure Arc, AWS Outposts, Alibaba hybrid cloud). (Not a must)
• Infrastructure as Code (IaC) & Automation
• Implement/maintain IaC for infrastructure provisioning and configuration. Automate repetitive tasks (deployments, backups, Horizon pool management, cloud resource scaling).
• Regression Testing & CI/CD Support
• Execute and maintain regression test scripts. Create/modify tests for platform/software changes across on‑prem and cloud.
• Security, Compliance & Platform Awareness
• Monitor vendor/security advisories for VMware, Azure, AWS, Alibaba Cloud. Recommend/implement patches, IAM best practices, and security configurations. Assist with account/user management and compliance (PDPO alignment).
• Collaboration & Knowledge Sharing
• Work with local HK team and software vendors.
• Maintain runbooks, knowledge base, and change request impact analysis.

• 3+ years hands‑on Dev Ops/infra ops experience.
• Strong VMware expertise: vSphere/vCenter/ESXi administration, Horizon VDI (pool provisioning, golden images, troubleshooting for 20–50 users), PowerCLI scripting.
• Multi‑cloud experience:
  Azure (VMs, Monitor, Arc, IaC with ARM/Bicep), AWS (EC2, Cloud Watch, Cloud Formation, IAM), Alibaba Cloud (ECS, Monitor, ROS, hybrid capabilities).
• IaC proficiency:
  Terraform, plus familiarity with Azure ARM/Bicep, AWS Cloud Formation, Alibaba ROS or other tools.
• Scripting/automation:
  Python, Bash, Power Shell, Ansible.
• Monitoring & logging:
  Cloud‑native tools (Azure Monitor, AWS Cloud Watch, Alibaba Cloud Monitor) + general (Prometheus/Grafana or similar).
• Incident response, troubleshooting, and on‑call experience in production environments.

• Cloud
  
  Certifications:
  
  For AWS and/or Azure.
• CI/CD tools (Jenkins, Git Lab CI, Git Hub Actions, Azure Dev Ops).
• Backup/DR:
  Veeam, Azure Backup, AWS Backup, Alibaba snapshots.
• Security tools:
  Azure Sentinel, AWS Guard Duty, Alibaba Security Center.
• Experience in government/critical infrastructure (transport/aviation preferred).