Director, Network Operations

Title and Summary

Director, Network Operations

The Data Center & Network Services organization is looking for a Director of Network Operations to lead a global operations in the APAC Region for Level 2 focused on ensuring the stable operation of Mastercard’s Network infrastructure globally. This role requires strong people leadership skill, experience leading network operations organizations, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization’s mission‑critical operations.

• Leadership & Strategy:
  Lead and manage the Global Network Operations team, including network engineers, analysts, and support staff. Develop strategic plans for network operations, monitoring, and incident management. Collaborate with senior IT leadership to align network operations with organizational goals. Shape the direction and growth of the network operations function.
• Operational Oversight:
  Direct daily operations of Critical Network, ensuring 24/7 monitoring and support. Oversee troubleshooting, root cause analysis (RCA), and resolution of major network incidents. Ensure timely escalation and communication of critical issues to stakeholders. Maintain high network performance, reliability and uptime, measured against KPIs.
• Team Management:
  Lead, develop, and mentor teams of network engineers and managers.
• Network Performance & Reliability:
  Monitor network performance metrics and implement improvements to ensure uptime and efficiency. Coordinate with infrastructure teams to optimize network design and scalability. Manage disaster recovery and business continuity planning for network operations.
• Compliance & Security:
  Ensure compliance with regulatory requirements and internal policies. Implement and maintain network security protocols and incident response procedures.
• Stakeholder Engagement:
  Represent the network function in executive meetings and collaborate with other departments.
• Support all aspects of the Network deployment activities.

• Position requires a Master’s degree in Computer Science, MBA, Information Systems, Management Information Systems, Information Technology or related technical field, and five (5) years of experience in Engineering/Operations or related roles.
• Alternatively, a Bachelor’s degree and five (5+) years of progressively responsible experience are acceptable.
• Qualifying experience must include three (3) years with each of the following:
  Routing and switching protocols;
  Cisco/Arista/HP/Aruba network switching, routing, WIFI, hardware and software;
  Unicast: OSPF, BGP, NAT, IPSEC, GRE;
  Switching: CDP/LLDP, QOS, HSRP/VRRP, VLAN/VXLAN.
• Employer will accept any suitable combination of education, training, or experience.
• Ability to work from a home office is available.

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.