MS Dynamics Architect with German; m​/w​/d

Job Overview

We Dream. We Do. We Deliver. At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world‑class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition.

• Lead the architecture and design of CRM & Loyalty solutions based on Microsoft Dynamics 365 (Sales, Customer Insights) and Power Platform (Dataverse).
• Translate client business needs into scalable, secure, and high‑performing solution architectures.
• Define and implement integration patterns between Dynamics 365 / Dataverse and surrounding systems.
• Lead or support Dynamics 365 migration programs, ensuring a smooth transition from legacy platforms.
• Act as a Subject Matter Expert (SME) in client engagements, delivery projects, and pre‑sales activities.
• Collaborate closely with business stakeholders, product owners, and delivery teams.
• Provide technical leadership and governance across the full delivery lifecycle.
• Support solution design during RFPs, proposals, and client pitches.
• Ensure adherence to architectural standards, best practices, and performance benchmarks.
• Identify risks and define mitigation strategies for complex CRM implementations.
• Stay up to date with the latest Microsoft ecosystem innovations and industry trends.

• Architect‑level expertise in Microsoft Dynamics 365, especially Dynamics 365 Sales, Dynamics 365 Customer Insights, and Dataverse.
• Understanding and hands‑on experience with various Azure services, mainly Service Bus, Event Hub or Azure Functions.
• Hands‑on experience with different migration tools and ETLs (e.g. Azure Data Factory, Kingsway Soft).
• Strong knowledge of CRM architecture principles, including data models, security, and scalability.
• Experience with integration patterns (APIs, middleware, event‑driven architectures, etc.).
• Hands‑on experience with Dynamics 365 migrations and transformation programs.
• Experience working in client‑facing roles, including workshops, stakeholder management, and advisory.
• Familiarity with Success by Design methodology.
• Experience running discovery workshops with customers from different industries.
• Ability to contribute to pre‑sales and business development activities.
• Strong understanding of end‑to‑end CRM and customer engagement ecosystems.
• Excellent communication and presentation skills.
• Nice to have:
  Experience with Salesforce or other CRM platforms.
• Nice to have:
  Experience in multi‑system landscapes and enterprise architecture.
• Microsoft certifications (Dynamics 365, Azure).
• Excellent communication skills in both German and English.

• Global perspective and collaboration across 145 countries.
• Hybrid work models, adaptable hours, and home office options.
• Inclusive and supportive culture celebrating diversity.
• Competitive salary, volunteer days, wellness days, and modern offices.
• Opportunities for training, mentorship, and data‑driven projects.
• Potential to explore roles across the dentsu network.

German and English

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: “To be at the forefront of people‑centered transformations that shape society.” We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. Our hiring decisions are guided by qualifications and role‑specific requirements, ensuring a workplace free from discrimination and harassment.