Customer Engineering - EMEA

TENEX.AI is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.

We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor.

We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside

We are seeking a dynamic Customer Engineer (CE) to join our team, reporting to the VP of Customer Engineering. This hybrid role combines the technical expertise of a Pre-Sales Engineer with hands‑on contributions to Customer Success and Security Operations. As a CE, you will act as a trusted advisor, showcasing TENEX.AI’s AI‑driven security solutions during the pre‑sales and evaluation processes, ensuring seamless handover to customer onboarding, and supporting rapid onboarding of operational initiatives to enhance security outcomes.

This field‑based role requires up to 50% travel to client sites, with remote work flexibility. The ideal candidate is passionate about cybersecurity, thrives in a fast‑paced environment, and excels at translating complex technical concepts into compelling business value.

Culture is one of the most important things —explore our culture deck ex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in‑person work.

• Sales Engineering Excellence :
• Customer Success & Operational Support :
• Thought Leadership :
• Cross-Functional Collaboration :
• Cloud Security Expertise :

• Experience : 5+ years in cybersecurity, with 5+ years in a customer‑facing role (e.g., Sales Engineer, Solutions Architect, Consultant).
• Technical Skills :
• Soft Skills :
  Exceptional communication and presentation skills, with the ability to simplify complex security topics for non‑technical audiences. Strong problem‑solving skills, customer empathy, and experience engaging executive stakeholders (e.g., CISOs, CTOs).

Other :
Willingness to travel (up to 50%); valid driver’s license required. Must pass a background check and maintain up‑to‑date security clearances if applicable.

• Opportunity to work with cutting‑edge AI‑driven cybersecurity technologies and Google Sec Ops solutions.
• Collaborate with a talented and innovative team focused on continuously improving security operations.
• Competitive salary and benefits package.
• A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.