ServiceNow Engagement Manager – Remote

Responsibilities

• Lead delivery of Professional Services engagements including the including the project management, financial reporting, client communication, and operational control.
• Facilitate communications, project planning, implementation consulting, track tasks and deliverables according to the statement of work and allocate the appropriate resources.
• Managed fixed-fee and variable priced engagements within contractional constraints.
• Manage project constraints (i.e., scope, schedule, budget) and project risks, issues, decisions, action items, and changes (i.e., RIDAC) as needed for project success.
• Perform delivery oversight of professional services staff to ensure timely and high-quality delivery of implementation projects and programs.
• Manage the client relationships with an emphasis on client satisfaction.
• Utilize the Agile/SCRUM methodology utilizing Smart Sheet and Service Now PPM.
• Help drive Sigital project management and implementation delivery process standardization and improvements.
• Flexibly perform duties during core US business hours and 10% travel as needed for client project activities.
• Coach and mentor project team members and junior team members.

• Must be a US citizen
• 3+ years of demonstrated experience in IT project management and ability to direct system implementation and application design and development activities
• 2+ years of IT professional services consulting experience working directly with clients.
• 1+ years of experience in SaaS system (such as Service Now) implementation.
• Demonstrated business skills needed for client engagement including strong oral and written communication, presentation creation/delivery, and professional conduct and appearance
• 1+ years of experience with Agile methodologies such as Scrum, Kanban, Lean, or SAFe
• 1+ years of experience implementing Service Now Platform and multiple Products such as ITSM, CSM, SecOPs or ITOM.
• 1+ years of experience and/or certification in Organizational Change Management.
• 1+ years of experience in Agile Scrum Master or Product Owner experience.
• 2+ years of experience managing and supervising teams and individuals.
• Experience in organizational transformation and/or advisory consulting.
• Project Management certification such as PMP or similar.
• Agile certification such as Certified Scrum Master or similar.
• Service Now implementer and/or administrator certification(s)
• Organizational Change Management certification such as Prosci or similar.
• Bachelor's degree in technology or business field.

• PMP
• Certified Scrum Master
• Service Now implementer certification
• Service Now administrator certification
• Prosci certification