Level 2 IT Support Specialist; Client-Facing

Level 2 IT Support Specialist (Client‑Facing) – Solvo Global

About the Role:

Solvo Global is looking for a Level 2 IT Support Specialist with strong client‑facing skills to provide advanced technical support in modern, fast‑paced environments. This position blends technical expertise with daily interaction with end users, primarily within startup and remote work environments. The ideal candidate will resolve complex technical issues while ensuring a clear, empathetic, and high‑quality support experience. The role is key to overall client experience.

• Technical Support (Tier
  2):
  Provide advanced technical support for escalated issues, troubleshoot and resolve problems related to macOS, networking (VPNs, connectivity), Google Workspace, and Microsoft 365 SaaS platforms. Document solutions clearly and in a reusable format, and collaborate with Tier 1 and Tier 3 teams to resolve complex issues.
• User & Device Management:
  Support onboarding processes including device setup and configuration, account provisioning and access management, and manage endpoint tools (MDM) such as Jamf, Intune, or similar.