Head of Technical Operations

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

• System Monitoring and Alerting:
  Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.
• Deployment Standards:
  Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics.
• Incident Management:
  Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post‑mortem analyses to prevent future occurrences.
• Documentation and Testing:
  Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally.
• Problem‑Solving Support:
  Provide expert context and assistance in resolving issues during production incidents.
• Team Coordination:
  Oversee and coordinate the work of technical customer support agents, ensuring effective and client‑focused support.
• Roadmap Planning:
  Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 10 years of experience in system operations, preferably in the fintech or e‑commerce sectors.
• Proven track record in operational system management, including monitoring, incident response, and continuous improvement.
• Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as New Relic.
• Excellent problem‑solving abilities and experience in handling high‑pressure situations.
• Strong leadership skills with experience in managing technical teams.
• Excellent communication and documentation skills.
• Fluent in English and Spanish.

• A multicultural team distributed throughout LATAM
• Dynamism, agility and constant innovation
• Being part of a high‑impact solution for an entire region
• The best tools and technology to operate
• Being part of the startup culture
• We are in full expansion!

• Vacations and additional PTO
• Remote work from anywhere
• Economic support for health insurance, internet and cell phone line
• We all own DEUNA, we offer stock options
• Learning and development platform
• Multidisciplinary, diverse and dynamic team
• Growth and career path