Technical Customer Support Specialist (m​/f​/d) – Legal B2B SaaS Software (remote

• Learning & Development budget

At Septeo CNEE
, we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base, we're looking for a Technical Customer Support Specialist

who enjoys solving software-related challenges, helping customers succeed with technology, and working closely with Product and Engineering teams.

In this role, your primary focus will be on providing 1st and 2nd level support for our legal software solutions. You will investigate technical issues, support customers in their daily work, and contribute to delivering an outstanding support experience. While customer enablement and onboarding activities are part of the role, the clear focus lies on technical customer support and problem resolution.

If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you.

On-site from one of our office in Germany or 100% remote within Germany

• Serve as one of the primary support contacts for our international customer base using our Legal Tech SaaS solutions
• Provide high-quality 1st and 2nd level support via ticketing systems, email, and remote sessions
• Investigate, analyse, and resolve software-related customer issues and technical incidents
• Identify root causes and collaborate closely with Product, Development, and other internal teams to ensure timely issue resolution
• Reproduce, document, and track complex support cases to drive efficient problem solving
• Deliver customer training sessions and support onboarding activities when required
• Help customers make best use of the software through practical guidance and solution-oriented support
• Gather customer feedback and contribute insights for product and process improvements
• Support the continuous optimisation of our support processes and customer experience

• 2+ years of experience in Technical Support, Application Support, Software Support, IT Support, Helpdesk, Service Desk or a similar customer-facing SaaS environment
• Strong troubleshooting and analytical problem-solving skills
• Technical affinity and confidence working with software applications, cloud solutions, and system environments
• Experience using support and ticketing systems such as Jira, Zendesk, Hub Spot, Freshdesk or similar tools
• Ability to independently prioritise and manage support requests
• Excellent communication skills and a customer-oriented mindset
• Fluent English language skills (written and spoken)

• Polish language skills are highly desirable due to our continued growth ambitions in the Polish market
• Spanish language skills are a strong plus as we continue to expand our international customer support capabilities
• German language skills are a plus
• Experience working in a SaaS, software, or Legal Tech environment
• Experience collaborating with Product and Development teams
• Familiarity with APIs, integrations, data imports, or software configuration is beneficial

You will join an international and collaborative team that combines customer focus, technical expertise, and a passion for delivering excellent software solutions.

Working closely with Product Management and Engineering, you will play a key role in ensuring that customers receive fast, competent, and solution-oriented assistance.

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://(Sie können sich bewerben oder uns per E-Mail kontaktieren in dem Sie die untenstehende Online-Bewerbungsbox verwenden)/careers

As a european company, each country works differently, but some benefits/perks are for all employees:

• Learning & Development budget
• Employee referral bonus
• Mobility: company bikeleasing, support in public transportation
• Workation: up to 30 days per year within EU
• Workplace glasses
• Tax-free benefits
• Events & Company celebrations (summer party, annual kick-off,..)
• Flexible work models
• English courses for all levels

In our industry, we have the opportunity to drive innovation every day. The great ideas of our colleagues ensure that we are shaping the AI-driven future of legal tech. You can help our clients to be successful and enable smart digital experience. Across various locations, all of us collaborate with purpose, creativity, and passion to redefine how legal professionals work.

At Septeo (ex. stp.one) everyone has a voice. We believe in the strength of diversity and are proud to bring together people from different backgrounds, skill sets, and walks of life - because it’s these unique perspectives that drive innovation and success.

Join us in our journey to become the market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in being a key player in our success story. Discover the difference you can make in an organization that values you as an…