Security Technical Support Engineer; Fully Remote

• Deliver remote Level 2 technical support for security infrastructure, ensuring timely diagnosis and resolution.
• Monitor and resolve technical issues using service assurance tools and established methodologies.
• Perform incident management including prioritization, root cause analysis, and documentation.

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent practical experience.
• Professional networking or security certifications such as CCNP, JNCIP, or PCNSP are highly desirable.
• Experience providing technical support for enterprise security technologies like firewalls, IPS, and IDS.
• Full-time permanent employment with exposure to enterprise-scale cybersecurity technologies.
• Opportunities to earn and develop industry-recognized technical certifications.
• Collaborative and inclusive workplace that values continuous learning and professional growth.

The company offers remote security technical support for enterprise network environments. It has a collaborative, fast-paced culture with a focus on continuous learning and professional growth.