Global Support Engineer; m​/f​/d

Stellenbezeichnung: Gesucht: Global Support Engineer (m/f/d)
Location: Böblingen

Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as
Global Support Engineer (m/f/d)
Advantest Europe GmbH Böblingen Vollzeit, Teilzeit Home-Office
Advantest - We enable tomorrowʻs technology.
Market leader Hightech-High-tech semiconductors International impact
IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.

You work in international teams with a high degree of personal responsibility and short communication channels.
Your Responsibilities
Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team for the V93000 SoC Test System, tasked to provide technical support to the end customers. The Global Support Team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the Customer and Field Engineers.

Design for support is a key mantra, where the team drives new product design towards supportability and profitability.

Job Duties and Responsibilities:

As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer's needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test Systems Accountable for global technical escalation management Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost Provide subject matter expertise in defining Service and End User Documentation and training for all New Product Introductions Conduct training to propagate knowledge to all regional service organizations worldwide Responsible for installed base product quality, reliability and compatibility Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer
Focus of this position will be on V93000 Power & Analog Instruments.
Your Qualifications
Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related - ideally with experience as R&D, Production or Support Engineer Structured and success-oriented problem solver Ability to travel ~20% of the time Wish: successfully managed cross functional and cross geographical projects
Required

Soft Skills:

Effective communication in spoken and written English Global teamwork skills Process oriented, structured and analytical thought process Can do attitude, proactive and self-disciplined Customer focused and understanding of customer requirements and needs
We offer:
Usage of state-of-the-art technology Teamwork in an international environment Open business culture with flat hierarchies Flexible working times Free space for creativity Participation on success
Our offer
Flexibility Benefits Development Fitness Security
Flexibility:
Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
Benefits:
Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
Development:…