Engineering Manager

Overview

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them.

So, What’s the role all about?

As an Engineering Manager at NiCE Cognigy, you will lead a high-performing team of engineers and drive business impact through effective execution, people management, and strategic decision-making.

• Lead, mentor and coach a cross-functional team of software and QA engineers to achieve their full potential
• Set performance expectations, establish goals, and conduct regular assessments for each team member
• Provide resources and growth opportunities to continuously improve engineers' skills
• Work proactively to remove obstacles blocking engineers from achieving their objectives
• Set up organisational structures and processes that enable fast flow and scalability
• Work closely with the Product Owner and Tech Lead to shape and drive Sprint Goals, covering new features, bug fixes, and continuous improvements
• Drive cross-team and cross-role collaborations to ensure seamless feature delivery
• Own HR Management tasks including recruitment, remuneration, career planning and long-term vacation planning

You are a people-first leader with a passion for building great teams and delivering exceptional results. You bring technical credibility combined with strong leadership and communication skills, and you are energised by helping engineers grow while driving meaningful business impact.

• Previous experience leading and managing cross functional software engineering teams of more than 6 people
• Clear communication and conflict resolution skills
• Strong product mindset: you are results oriented with a pragmatic mindset
• Good problem-solving skills and the ability to think strategically
• You thrive in dynamic environments and can effectively manage shifting priorities
• Able to clearly communicate both technical and non-technical direction
• Empathetic personality who believes in giving and receiving open, honest feedback
• You know how to build a supportive and trusting environment within the team
• You are personable and enjoy interacting with people
• Strong leadership skills and the ability to motivate and inspire team members
• Excellent interpersonal skills and the ability to build relationships with stakeholders
• Solid technical background and experience in software engineering
• You use AI tools (e.g. Claude, Git Hub Copilot) in your day-to-day work and understand their value across engineering, communication, planning, and leadership tasks

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Job type: Managerial role

#LI-Hybrid

Known as an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Note:

The original description contained promotional / application-process content that has been removed to focus on job responsibilities, qualifications, and employer expectations.