Associate Operations Director - Integrated Care

Associate Operations Director – Integrated Care (United States)

This leadership role is responsible for driving operational excellence across Integrated Care services in a fully remote environment. The position oversees a team supporting administrative and member services, ensuring high-quality delivery, efficiency, and alignment with organizational goals. It combines people leadership, process optimization, and strategic project management to improve scalability and service outcomes. The role partners closely with cross‑functional stakeholders to identify improvement opportunities and implement sustainable operational solutions.

It also plays a key part in fostering engagement, developing talent, and strengthening a mission‑driven culture.

• Lead and develop a team of 10‑12 operations professionals by overseeing workforce planning, scheduling, onboarding, coaching, performance management, and day‑to‑day supervision of administrative and member support functions.
• Oversee operational execution, including reporting, escalations, issue resolution, and performance monitoring against KPIs and service standards.
• Drive process optimization and continuous improvement initiatives in partnership with leadership and cross‑functional teams.
• Lead implementation of new programs, workflows, and operational enhancements aligned with organizational priorities.
• Support talent management activities, including hiring, evaluations, coaching, employee relations, and professional development.
• Manage audits, compliance requirements, accreditation support, and regulatory readiness activities.
• Lead and execute cross‑functional projects from planning through delivery, ensuring timelines, resources, and outcomes are met.
• Coordinate stakeholder communication across concurrent initiatives to ensure alignment and operational clarity.

• Bachelor's degree preferred (or equivalent experience) with at least 5+ years of operational leadership experience in behavioral health, healthcare, or human services environments.
• Experience managing distributed teams and driving performance in fast‑paced service environments.
• Proven ability to manage complex operations, workflows, and KPIs while ensuring quality and compliance standards.
• Experience leading cross‑functional projects, process improvement initiatives, and operational transformation efforts.
• Excellent communication skills with the ability to engage diverse stakeholders.
• Strong organizational, problem‑solving, and decision‑making abilities with a results‑driven mindset.
• Proficiency with Microsoft Office Suite and Google Workspace tools.
• Ability to navigate ambiguity, shifting priorities, and continuous change.
• Commitment to ethical standards, mission‑driven work, and team development.

• Fully remote work model (U.S.
  
  -based, excluding select states: AK, AR, CA, HI, , MD, NE, SD, UT, WY).
• Competitive compensation aligned with experience and leadership scope.
• Comprehensive health, dental, and vision insurance options.
• Opportunities for professional development, training, and leadership growth.
• Supportive, mission-driven culture.
• Paid time off and holiday benefits.
• Technology and infrastructure support for remote work.