Head of Technical Customer Service and Service Processes; m​/f​/d

Head of Technical Customer Service & Service Processes – Car Subscription B2B (m/f/d)

As Head of Technical Customer Service & Service Processes (m/f/d), you will play an active role in shaping the future of our customer service. Your focus will be on the strategic development and optimization of our service processes. You will use innovative technologies to reduce the workload, ensure high productivity and strengthen cooperation with external service providers in order to offer our customers the best possible support at all times.

These tasks await you:

• You lead the “Technology and Service” team and ensure that all team members are motivated and equipped with the right resources
• You manage the long-term, strategic orientation of your team and are responsible for the continuous optimization of our service processes
• You develop efficient processes to increase productivity and implement innovative technologies to relieve administrative tasks
• You support the team in operational tasks and ensure the high quality and customer satisfaction that characterize our company
• You maintain and develop cooperation with external service providers and service partners for optimum service quality

We offer you:

• You can expect a detailed and structured induction by a motivated and committed team that lives an open and appreciative corporate culture
• We offer you an attractive remuneration package and a company car that you can also use privately
• You benefit from 30 days of vacation and additional special leave for special occasions
• Flexible working hours and the option of mobile working give you the freedom to combine work and private life in the best possible way
• Lifelong learning is important to us – that’s why we promote your personal and professional development through individual further education and training courses

That’s what we’re going for:

• You have extensive experience in the automotive industry, specifically in fleet management, technical customer service and partner management
• You have experience in optimizing workflows and ideally have already successfully completed your first digitization projects
• You live New Leadership and are an inspiring leader who thinks strategically and acts operationally
• You have excellent communication skills in German and English and are confident in dealing with external stakeholders
• You use number and fact-based analysis to make informed decisions that drive team success and business goals

If you have any questions about the job, please contact Iris Schmuck-Barkmann.