Senior Solutions Architect - EMEA

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. Acting as a highly experienced individual contributor, you will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform.

• Advanced Post-Sales Consulting & Implementation: Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable and high-performance solutions for enterprise clients.
• Technical Expertise: Provide cutting‑edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches.
• Collaboration & Support: Partner with cross‑functional teams to support business development and contribute insights to enhance product strategies.
• Focused Enablement: Deliver technical training, workshops, and best practices to empower customers and partners with the knowledge needed for success.
• High‑Impact Documentation: Develop precise technical documentation and ensure the resolution of complex technical issues to maintain high customer satisfaction.

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high‑level individual contributions and advanced technical implementations.
• Mastery in Python, Java, Node.js, APIs, SDKs, and cloud‑based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms.
• Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions.
• Strong capability to align technical solutions with business objectives and deliver measurable outcomes.
• Exceptional ability to communicate technical concepts effectively to both technical and non‑technical stakeholders.
• Must be fluent in German (minimum C1 level) and English

Join an ever‑growing, market‑disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

NiCE Cognigy delivers AI that works—fast, human, and enterprise‑ready. As the leading AI‑first CX platform built for real‑world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition

Job type:
Individual contributor.

#LI-Hybrid

About NiCE

NiCE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.